Customer Service Assistant

1 month ago


Halifax Regional Municipality, Canada Fresh Form Draft Full time
Description
Location:
Halifax, NS
Employment Type: Full-Time

The Customer Service Assistant is responsible for providing exceptional customer service by assisting customers with inquiries, processing orders, handling complaints, and providing information about the company's products and services. The role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

Key ResponsibilitiesCustomer Interaction:

  • Respond to customer inquiries via phone, email, chat, and social media.
  • Provide accurate information regarding products, services, and policies.
  • Assist customers in placing orders, tracking shipments, and processing returns or exchanges.
Issue Resolution:

  • Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
  • Escalate complex issues to the appropriate department or manager as needed.

Order Processing:

  • Process customer orders accurately and efficiently.
  • Ensure that customer orders are fulfilled and delivered on time.
Collaboration:

  • Work closely with other departments, such as Sales, Logistics, and IT, to resolve customer issues and improve service.
  • Participate in team meetings and contribute to process improvements.
Product Knowledge:

  • Stay informed about the company’s products, services, and promotions.
  • Provide feedback to management on recurring customer issues or suggestions for product improvements.

Skills, Knowledge and Expertise
  • High school diploma or equivalent required; associate or bachelor’s degree preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills and attention to detail.
  • Ability to manage multiple tasks and work under pressure.
  • Empathy and patience when dealing with customers.

Benefits
  • Health, dental, and vision insurance
  • 401(k) plan with company match
  • Paid time off and holidays
  • Professional development opportunities
  • Flexible working hours
Welcome to Fresh Form Draft – where imagination meets innovation in the world of architecture. Our firm is a dynamic and creative force that is dedicated to transforming spaces into living works of art. With a passion for design excellence and a commitment to pushing the boundaries of architectural possibilities, we pride ourselves on crafting environments that inspire, elevate, and resonate with both aesthetics and functionality.

Founded with a vision to redefine the architectural landscape, Fresh Form Draft brings together a team of diverse talents, each contributing their unique expertise to every project we undertake. Our collaborative approach ensures that every client’s aspirations are not only met but exceeded. From conceptualization to realization, we work hand in hand with our clients to bring their dreams to life, weaving their stories and desires into the very fabric of our designs.



  • Kelowna, Regional District of Central Okanagan, CA Customer Labs Full time

    Most people who flourish as Customer Service Agents (CSAs) are described well by these words: friendly, warm, thorough, helpful, caring, and fun-loving.As a CSA, you’ll find your days are generally spent enhancing the travel experience of Air Canada Express customers on and off the aircraft, with care and class, while orchestrating the safe operation of...


  • Halifax Regional Municipality, Canada Fresh Form Draft Full time

    DescriptionPosition Title: Customer Service RepresentativeLocation: Halifax, NSJob Type: Full-timeDepartment: Customer ServiceJob Summary:The Customer Service Representative (CSR) will be responsible for providing exceptional customer service by handling inquiries, resolving issues, and ensuring customer satisfaction. The CSR will serve as the first point of...


  • Halifax Regional Municipality, Canada U-Haul Full time

    Location: 350 Horseshoe Lake Dr, Halifax, Nova Scotia B3S 0B4 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...


  • Halifax Regional Municipality, Canada CB Canada Full time

    Promotions / Customer Service and Sales Representative Do you have experience in retail, sales or customer service? Maybe you have worked as a retail assistant, retail associate, or even a retail supervisor? Vibe Marketing is currently hiring for 3-4 vibrant and outgoing Promotions / Customer Service and Sales Representatives within the Halifax region....


  • Halifax Regional Municipality, Canada CB Canada Full time

    Customer Service and Sales This is not a Remote Job At AGM Advantage, we care about your success! We are committed to serving our teams well, making sure that their hard work pays off and they are able to build a career they are proud of. Job Overview: The main functions of this role are generating sales through excellent marketing techniques that focus on...


  • Halifax Regional Municipality, Canada Nova Halifax Full time

    Retail & Event-Based Customer Service RepresentativeFull-Time/ Entry-Level / On-Site Make 2023 your year with our new retail based customer service position, offering you the potential for rapid advancement and earnings above the national average! If you're over 18, enjoy working with customers, and are up for a new challenge, we'd love to hear from you! ...


  • Halifax Regional Municipality, Canada CB Canada Full time

    Communications Assistant Do you have experience in retail, sales or customer service? Maybe you have worked as a retail assistant, retail associate, or even a retail supervisor? Vibe Marketing is currently hiring for 3-4 vibrant and outgoing Communications Assistants within the Halifax region. We’re interested in meeting with people that are...


  • Halifax Regional Municipality, Canada Collabera Full time

    Must-haves:1-3 years of call center experience (non-IT, preferably collections/payment)1-3 years of a client service backgroundExcellent written and verbal communication skills.


  • Halifax Regional Municipality, Canada CB Canada Full time

    Entry Level Sales, Marketing and Customer Service in Halifax This is NOT a remote position Looking for an entry-level position that combines sales, marketing and customer service? Look no further. Submit your resume here for immediate opportunities! Benefit from our comprehensive training and full mentorship. AGM Advantage is is a winning team of highly...


  • Halifax, Canada Brothers Meats and Delicatessen Full time

    Job Summary: We are seeking a detail-oriented and customer-focused Deli Associate to join our team. The Deli Associate will be responsible for assisting customers, preparing deli products, and maintaining a clean work environment. **Responsibilities**: - Assist customers in selecting deli products and provide exceptional customer service. - Prepare and...


  • Halifax Regional Municipality, Canada Halifax Water Full time

    Competition # HW24-66E Department Corporate Services Primary Function Customer Care Representatives (CCRs) are key members of the Customer Care Center working under the direction of the Customer Service Quality Supervisor. A CCR is responsible for contributing to the Utility’s overall success by providing prompt, accurate and professional service that...


  • Halifax Regional Municipality, Canada Nova Halifax Full time

    Events Assistant  “The key to developing & growing a world class team, is developing & growing world class people.” Location: Halifax, NS (This is an in-person position) Start Date: ASAP Nova Halifax have recently opened a new expansion in Halifax, NS and we are looking to expand our events team with some...


  • Halifax Regional Municipality, Canada Fresh Form Draft Full time

    DescriptionPosition Title: Front Office AssistantLocation: Halifax, NSEmployment Type: Full-TimeJob Summary:The Front Office Assistant serves as the first point of contact for clients, visitors, and employees. This role is crucial in providing a welcoming environment, managing incoming and outgoing communications, and ensuring the smooth operation of the...


  • Niagara Regional Municipality (Fonthill), Canada Duliban Insurance Full time

    About Duliban InsuranceDuliban Insurance Brokers is a reputable third-generation brokerage that has been consistently recognized for its excellence in the industry. As a top insurance workplace, we pride ourselves on helping clients find simple, affordable solutions to all their auto, home, business, and farm insurance needs.The RoleWe are seeking a highly...


  • Niagara Regional Municipality (Fonthill), Canada Duliban Insurance Full time

    About Duliban InsuranceDuliban Insurance Brokers is a reputable third-generation brokerage that has been consistently recognized for its excellence in the industry. As a top insurance workplace, we pride ourselves on helping clients find simple, affordable solutions to all their auto, home, business, and farm insurance needs.The RoleWe are seeking a highly...


  • Halifax Regional Municipality, Canada Paladin Security Full time

    Airport Pass Control Assistant - HIAAThe pay rate for this position is $25.53 an hour. Site Description: Halifax Stanfield is Atlantic Canada’s principal full-service airport providing passengers and cargo clients with direct access to markets across Canada, the United States, Mexico, the Caribbean Basin, Europe, and Asia. Halifax Stanfield offers Canada...


  • Halifax Regional Municipality, Canada Paladin Security Full time

    Job Description: A Pass Control Office Administrator is responsible for the security and administrative duties of the Airport Pass Control Office. Duties include RAIC application reviews, pass control, fingerprinting, and providing customer service to the public and airport community. The Pass Control Office also provides administrative assistance to the...


  • Halifax Regional Municipality, Canada Showcase Full time

    ASSISTANT MANAGER: As one of the fastest growing retailers in Canada over the past 5 years we know the importance of hiring great people. As we continue our growth we are looking for people who will provide a fun and unique guest experience by demonstrating and selling the hottest trending products in retail. You will be asked to maximize the sales of the...


  • Halifax Regional Municipality, Canada Showcase Full time

    ASSISTANT MANAGER:As one of the fastest growing retailers in Canada over the past 5 years we know the importance of hiring great people.As we continue our growth we are looking for people who will provide a fun and unique guest experience by demonstrating and selling the hottest trending products in retail. You will be asked to maximize the sales of the...


  • Halifax, Canada Signal Crew Comms Full time

    **Job Title**: Call Center Customer Service Assistant **Location**: Halifax, NS **Department**: Customer Service **Reports To**: Call Center Supervisor/Manager **Job Type**: Full-time **Job Summary**: **Key Responsibilities**: **Customer Interaction**: Handle inbound and outbound calls in a professional manner. Respond to customer inquiries promptly and...