Intensive Case Manager

3 weeks ago

Toronto, Canada Good Shepherd Centres Full time

Who We Are

The work of Good Shepherd is based on a fundamental belief in providing hope and restoring dignity to the most vulnerable members of our community. Our services include emergency food transitional housing and education for homeless and street-involved youth; hospice palliative care; community mental health programs; and supportive housing programs. We are committed to integrating Harm Reduction practices into our programs and to prioritizing the rights, dignity, and choices of those who use substances. By integrating a Harm Reduction framework at Good Shepherd, we can decrease barriers to service and better support some of our community's most marginalized members.

Good Shepherd is seeking a passionate and dedicated individual to join our team as an Intensive Case Manager - Toronto Non-Profit Homes

The Intensive Case Manager will demonstrate a wide array of strengths including, a compassionate and caring nature, in conjunction with an unbiased, non-judgmental and person-centered approach while working with clients to develop a level of trust in order for clients to feel secure and supported. This level of trust will be established and maintained by involving the client as much as possible in discussion around their goals and recovery process.

With a demonstrated commitment to the values of Responsibility, Availability, Adaptability, Hospitality, Quality and Dignity, the Intensive Case Manager, (ICM) will be responsible for the provision of direct service to clients who experience mental illness, engage in substance use and who may experience barriers to resources for health, wellbeing, vocation and education. The professional relationship between the client and ICM, is grounded in the regular assessment of client centered needs and is a collaborative effort of the client and the ICM in the pursuit of client driven goals. Through the provision of a positive work ethic and effective role modelling, the ICM is responsible for the demonstration of the Mission, Vision and Values at work within Good Shepherd Non-Profit Homes Inc. Toronto.

How You Will Make an Impact

  • To carry out all duties with a work ethic demonstrating leadership, role modeling of behaviors and managing responsibilities in accordance with the Mission and Values of Good Shepherd Non-Profit Homes.
  • To provide service in a dignified, culturally competent and respectful manner that reflects the charism of Good Shepherd Centers and which reflects an integrated anti-racism/anti-oppression framework.
  • Maintains a case load within the provincial guidelines for Intensive Case Management.
  • Engages in the intake process including, liaison with Access Point, interviewing potential clients, utilizing appropriate assessment tools to determine the goals and needs of clients, client summary reports, client discharge/transfer reports, maintaining client files, client progress notes and completion of all other necessary paperwork and assignments.
  • Provides resource information, community facilitation, and advocacy for clients as needed. Completes referrals as required.
  • Utilizing a psychosocial rehabilitation approach to care, supports clients in achieving goals that enhances the client's enjoyment and quality of life.
  • With client consent, liaises with clients' formal and informal supports.
  • Assists to enhance and develop necessary life skills as needed.
  • Assists the client to maximize their competencies, in order to become more self-sufficient
  • Works from a strengths-based perspective within an empowerment framework.
  • Keeps the Program Manager informed of developments and changes concerning clients on an as needed basis.

What You'll Bring to Our Team

  • This position requires a University Degree in Social Work, Nursing, Occupational Therapy or related field, plus an Addictions Certificate from a recognized college, plus two years' work related experience, particular with persons who experience problematic substance use and mental health challenges.
  • Extensive knowledge of the social service system and community resources;
  • Expertise providing counselling and case management to individuals who are experiencing or have experienced a complex history of substance use and mental health concerns;
  • Crisis intervention and risk assessment skills, with well-developed problem-solving abilities and interpersonal skills.
  • Demonstrated knowledge of crisis intervention de-escalation strategies and interventions and an ability to remain calm in crisis situations.
  • Demonstrated ability to recognize and respond to the emotional, psychological and physical needs of individuals reacting to a crisis situation;
  • Fluency in a 2nd language is an asset
  • CPR certification or willingness to be certified is required
  • Committed to anti-racist/anti-oppressive practice and to the mission and values of Good Shepherd
  • Demonstrated understanding of workplace health and safety practices and understanding of an employee's responsibility under current legislation.

What We Offer

  • Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
  • Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
  • Staff recognition programs along with access to self-care supports and EMPLOYEE /
  • FAMILY ASSISTANCE PROGRAM (EAP)
  • POSITIVE and ENCOURAGING atmosphere
  • Make a difference and provide HOPE
  • Extended benefits

Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.

Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at .

Good Shepherd has a mandatory verification of COVID-19 vaccination policy. More information on the full policy requirements and accommodation allowances will be provided to those selected for an interview.



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