Ticket Centre Representative

6 months ago


Vancouver, Canada Vancouver Full time

POSITION SUMMARY

:

Ticket Centre Representatives play an integral role as the first point of contact with our fans at the Ticket Centre, whether that be in person, over the phone or on email. They perform sales and service functions at the Ticket Centre and assist our fans with ticketing inquiries. This is a part-time, hourly, events-based position.

A typical shift includes:

Performing sales and service functions at Ticket Centre and ticket windows to external and internal clients, offering an exceptional and individualized customer experience Receiving and distributing tickets under ‘will call’, premium tickets, and special programs (e.g., Family Packs, Holiday Packs, etc.) Answering general ticketing and building inquiries at window, over telephone, and email Solving ticketing issues that arise from external customers or from internal bookings (e.g., NHL, promoters, staff, AG, etc.) in a timely manner Documenting customer ticket issues, concerns or feedback for review and/or follow-up by management or MXS team Maintaining and conducting final balance of cash float Performing and communicating service policies and procedures to Season Ticket Members Promoting, renewing, and selling ticket products and services, whenever possible Other duties as required

REQUIRED EXPERIENCE AND QUALIFICATIONS:

Minimum 2 years’ customer service, sales and/or promotions experience Must be able to work evenings, weekends, and holidays, as required A commitment to service excellence and proven team player Excellent verbal communication skills, with a friendly and professional manner Effective time-management skills and ability to multi-task in a dynamic, fast-paced environment Excellent computer knowledge in standard office applications and database systems Superior attention to detail and strong organizational and problem solving skills A strong understanding of and commitment to uphold our company values of discipline, respect, excellent, attitude, and mindset (DREAM) Non-Canadian residents must hold a valid work permit expiring no earlier than October 2025 Experience with Ticketmaster systems is an asset This is an onsite role at Rogers Arena in downtown Vancouver

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications


  • Clk 09r

    4 weeks ago


    Vancouver, Canada BC Public Service Full time

    Posting Title- CLK 09R - Violation Ticket Centre Clerk- Position Classification- Clerk R9- Union- GEU- Work Options- On-Site- Location- Vancouver, BC V6B 0N8 CA (Primary) - Salary Range- $50,190.86 - $56,546.21 annually- Close Date- 12/4/2024- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Attorney General-...

  • Ticket Seller

    3 months ago


    Vancouver, Canada University of British Columbia Full time

    Staff - Union Job Category CUPE 2950 Job Profile CUPE 2950 Hourly - Ticket Seller Job Title Ticket Seller Department FOH & TIX Support | Chan Centre for the Performing Arts Compensation Range $20.18 - $20.18 CAD Hourly Posting End Date September 20, 2024 Note: Applications will be accepted until 11:59 PM on the Posting End Date. Job End...

  • Ticket Captain

    3 months ago


    Vancouver, Canada University of British Columbia Full time

    Staff - Union Job Category CUPE 2950 Job Profile CUPE 2950 Hourly - Ticket Captain Job Title Ticket Captain Department FOH & TIX Support | Chan Centre for the Performing Arts Compensation Range $23.61 - $23.61 CAD Hourly Posting End Date September 20, 2024 Note: Applications will be accepted until 11:59 PM on the Posting End Date. Job End...


  • Vancouver, Canada Canadian Cancer Society Full time

    Role Details - When you volunteer at the Canadian Cancer Society you have real impact. It takes all of us to take on cancer. Volunteer with us at one of our signature events in your community on event day. You can choose a specific role and shift (s) based on availability. You can also assist us when we need event support on an on-call basis in your own...


  • Vancouver, Canada BCLC Full time

    **BCLC exists to generate win-wins for the greater good.** **For our people, our players, our communities, our industry, and our planet.** **Lottery | Casino | Sports** Being a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better...


  • Vancouver, Canada Vancouver Laser & Skin Care Centre Full time

    **Join Our Friendly & Professional Call Centre Team!** Welcome to Vancouver Laser & Skin Care Centre, the largest and busiest aesthetic clinic in Canada, proudly serving the community since 1996. We are a physician-directed cosmetic clinic specializing in non-surgical cosmetic enhancements. Our commitment to excellence and innovation has made us a leader in...

  • Flight Centre

    6 months ago


    Vancouver, Canada Flight Centre Full time

    **JOB NO**: 519435 **WORK TYPE**: HYBRID **LOCATION**: BRITISH COLUMBIA **CATEGORIES**: CORPORATE & GROUP TRAVEL **FCM - Corporate Travel Consultant** FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management...


  • Vancouver, Canada Canucks Full time

    **Position**: Membership Service Representative **Department**: Membership Experience **Reports to**: Membership Experience Team Lead **Term**: October 7, 2024 - May 2nd, 2024 (playoff extension opportunity) ***: The Membership Service Representative supports the mandate and goals of the Membership team by providing superior customer service while promoting,...


  • Vancouver, Canada University of British Columbia Full time

    Staff - Union Job Category CUPE 2950 Job Profile CUPE 2950 Salaried - Student Info Support 3b (Gr6) Job Title Reception and Examination Centre Registrar Department Reception and CEC Team | Real Estate Licensing Education | UBC Sauder School of Business Compensation Range $4,449.00 - $4,676.00 CAD Monthly Posting End Date December 9, 2024 Note:...


  • Vancouver, Canada Grill Hero Full time

    Sales Call Centre Representative $17-$19/hr Highlights - Competitive Wages - Bonuses - Remote Work - Unbeatable Customer Service & Sales Experience In this role, you will be tasked with providing the best possible customer experience to our loyal customer base. You will also be responsible for all inbound sales efforts, controlling and managing our many...

  • Ticketed Carpenter

    8 months ago


    Metro Vancouver Regional District, Canada Marcon Full time

    About Us Marcon Construction is a trusted name in the construction community. If a project needs building, we can do it, and chances are we have. Low-rises, high-rises, townhomes, retail centres, industrial parks—we’ve built them all, and partnered with well-known and highly regarded developers to complete each project. With every building our...


  • Vancouver, Canada The MRG Group Full time

    _**Box Office Representative**_ - **AdmitONE (an MRG Group company)**_ - **Vancouver, BC**_ **WE CREATE POSITIVE SHAREABLE EXPERIENCES** The MRG Group is a leader in experience creation. In operation since 2008, The MRG Group has grown to become Canada’s largest independent entertainment company, and through its ownership of 10 hospitality properties and...

  • Manager, Group Sales

    3 months ago


    Vancouver, Canada Pacific National Exhibition Full time

    **Job Description**: **Full-time; Permanent** **Date Posted: September 16, 2024** **Who we are** The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 114-year-old, non-profit organization has an annual operating budget of over $70 million dollars and...


  • Vancouver, Canada Olive Fertility Centre Full time

    **Patient Service Representative** **Department**: Accounting **Reports To**: Patient Service Representative Team Lead/Controller **Location**: Vancouver Clinic **Work Schedule: 7.5 hours per day/37.5 hours per week, Tuesday - Saturday.** **Overview**: - Supporting the Vision, Values, Purpose, and Commitment of Olive Fertility Centre:_ This position...


  • Vancouver, Canada Showpass Full time

    Showpass is a ticketing and event management software company. We empower venue and event organizers to create a rich, connected experience for their customers through next-generation technology. We combine cutting-edge software and hardware for seamless on - and offline sales, while delivering event management tools on the same integrated platform. - But...


  • Vancouver, Canada Rocky Mountaineer Full time

    **Purpose**: Rocky Mountaineer (RM) is the world’s largest privately-owned luxury passenger rail service. We are committed to living our values: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes. We endeavor to foster a work environment of respect, integrity, and honesty; where diversity is valued, and talent is developed to the...


  • Vancouver, Canada Rocky Mountainer Full time

    Purpose Rocky Mountaineer (RM) is the world's largest privately-owned luxury passenger rail service. **We are committed to living our values**: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes. We endeavor to foster a work environment of respect, integrity, and honesty; where diversity is valued, and talent is developed to the benefit...

  • Technician

    2 months ago


    Vancouver, Canada Porsche Centre Vancouver Full time

    **Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you!*** **Porsche Centre Vancouver** is currently looking to fill a position of a **Service Technician.** Responsible for repairing vehicles according to information provided on the repair orders and according to...


  • Vancouver, Canada Showpass Full time

    Showpass is a ticketing and event management software company. We empower venue and event organizers to create a rich, connected experience for their customers through next-generation technology. We combine cutting-edge software and hardware for seamless on - and offline sales, while delivering event management tools on the same integrated platform. - But...


  • Vancouver, Canada Porsche Centre Vancouver Full time

    Are you in the pursuit of a splendid opportunity to work with Canada's leading Automobile Group? Join our family today, where you will experience the lavish Dilawri Lifestyle! We have a position available for a **Transportation Coordinator** at **Porsche Centre Vancouver**. **Key Responsibilities**: - Coordinating the bookings and tracking of loaner...