Flight Centre

5 months ago

Vancouver, Canada Flight Centre Full time

**JOB NO**: 519435

**WORK TYPE**: HYBRID

**LOCATION**: BRITISH COLUMBIA

**CATEGORIES**: CORPORATE & GROUP TRAVEL

**FCM - Corporate Travel Consultant**

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

To learn more about FCM please click HERE

**About The Opportunity**

This role will have you arranging domestic and complex international travel for busy executives including air, car, hotel, and ground transportation. Before you begin your role, you will spend three weeks (paid) training remote. This program will boost your knowledge, train you on contract airfares and sharpen your Sabre skills.

Our dedicated corporate travel agents handle the air, car, hotel, and ground transportation bookings as well as the ticketing, changes, exchanges, and queue management for a single enterprise level client.

Our business hours are 8:00 AM to 8:00 PM ET Monday - Friday. We also have positions available looking for evening/weekend and after-hours availability.

A typical schedule will include a 40-hour work week with five 8-hour shifts.

**Key Responsibilities**
- Comprehend and strictly comply with Canadian travel policies for multiple corporate accounts, ensuring adherence to regulations and guidelines specific to the Canadian market.
- Provide unparalleled customer service, consistently exceeding the needs and expectations of business travelers.
- Keep clients informed about essential travel documents and health requirements for countries visited by travelers, ensuring compliance and peace of mind.
- Build rapport and establish lasting relationships with business travelers, serving as a trusted and capable Corporate Travel professional.
- Efficiently manage bookings for air, car, rail, and ground transportation i, optimizing travel arrangements based on travel preferences.
- Coordinate domestic and international itineraries with precision and meticulous attention to detail, considering Canadian-specific travel requirements.
- Complete all reservations accurately and promptly, maintaining the highest level of professionalism in accordance with business travel standards.
- Offer consultative service throughout the booking process, providing valuable guidance and recommendations to travelers.
- Skillfully handle ticketing, adjustments, exchanges, and queue management, resolving issues promptly and professionally in alignment with travel practices.
- Cultivate strong relationships with business travelers, earning their trust as a reliable and proficient Corporate Travel professional in the market.
- Demonstrate proficiency in understanding and adhering to travel policies for high-volume corporate accounts.
- Deliver exceptional customer service to Canadian business travelers, ensuring their utmost satisfaction in the corporate travel sector.
- Exceed expectations by consistently meeting and surpassing the needs and requirements of business travelers.

**Experience & Qualifications**
- Bi-Lingual in French & English strongly preferred
- 2 years + recent experience in Corporate Travel required
- 2 years + recent knowledge and experience using Sabre required
- 2 years + recent experience with complex ticketing & exchanges
- 2 years + recent experience working with OBT's (Online Booking Tools) and associated queues
- OPC/TICO Certification or ability to complete within 30 days of employment
- Possesses solid technical skills to efficiently assist customers with urgent and complex requests
- Professional and polished demeanor, demonstrating excellent communication skills both verbally and in written form
- Proficiency in handling complex international fares.
- Possess a professional and service-oriented mindset.
- Proficiency in geographical and international destination knowledge is essential.
- Demonstrates exceptional attention to detail along with strong written communication, interpersonal, and organizational skills.
- Demonstrates the ability to efficiently multitask while maintaining exemplary professional relationships with corporate clients.
- Proficiency in utilizing Microsoft Office 365 suite, including tools such as Word, Excel, PowerPoint, Outlook, SharePoint, Teams, and OneDrive, to enhance productivity and streamline business processes.
- Exhibits exceptional problem-solving skills with a demonstrated history of effective decision-making.
- Possesses excellent written communication, interpersonal, and organizational skills.

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