Bilingual (French) Commissions Administrator

3 weeks ago

Toronto, Canada Foresters Financial Full time
Job Description

Key Responsibilities
  • Prepare weekly and monthly commission runs and reports
  • Perform compensation adjustments based on policy changes
  • Ensure commissions are paid out correctly and investigate any inconsistencies
  • Provide commission information as requested in a timely manner to both internal and external contacts
  • Input data accurately into the system
  • Track information and assist on the debt collection processes of agents and agencies
  • Handle commission debt repayments from agents and agencies
  • Respond to and ensure efficient and accurate resolution to daily telephone and email inquiries pertaining to compensation issues, meeting established service level standards.
  • Other duties as required

Key Qualifications

  • College Diploma or equivalent work experience is required
  • Post Secondary degree or equivalent field experience is an asset
  • 1-2 years of experience in Insurance Industry is required
  • Fluently bilingual in both French and English (written and verbal)
  • Strong analytical and problem-solving skills
  • Good mathematical skills
  • Intermediate to advanced knowledge of Microsoft excel
  • Excellent written and verbal communication skills in French and English
  • Strong attention to detail and accuracy
  • Accounting and bookkeeping background would be an asset
  • Requires strong ability to multi-task under pressure and time constraints to meet various deadlines while maintaining keen attention to detail.
  • Able to respond to constantly changing needs and schedules and to organize and prioritize workload.
  • Decisive with good judgment/decision-making skills to act effectively in resolving compensation issues.
  • Requires well-developed problem solving and analytical skills.
  • Accurate keyboarding skills with good working knowledge of Word and Excel.
  • Ability to work within the hours of Insurance Operations (8:00am – 8:00 pm).
  • Must be willing to work extended hours, evenings, and weekends during peak periods as required to meet SLA’s.

#LI-Hybrid

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