Commissions Administrator

4 weeks ago

Toronto, Canada Canada Protection Plan Full time

Are you looking to be part of a continually growing and dynamic company that is a leader in the life insurance industry? Canada Protection Plan, A Foresters Financial Company, is a Canadian owned and operated corporation that designs, markets and sells life insurance and related products with simplified underwriting processes that require no medical exams on many of our plans

Would you like to make a difference with the customers we serve? We are driven to excel, and our employees reflect this passion. Our company values include shared collaboration, career development and a friendly and open work environment. Canada Protection Plan offers this and more.

Our strength is a culture characterized by particular care and respect for employees. We connect with our employees in significant and meaningful ways, including (but not limited to):

- An orientation to physical, mental, and financial wellness in the workplace
- Employee development
- Performance management program which connects goal setting, coaching, formal performance reviews and the allocation of base salary and bonus rewards
- Company-paid benefit plan with a health care spending account (HCSA) as well as an RRSP and DPSP program where the company matches employee contributions
- One paid volunteer day per year to engage in a charitable cause of choice
- Casual dress code policy

**Job Summary**
The Commissions Administrator is accountable for ensuring that producers and up-line management in all distribution channels are compensated accurately and promptly, as per established guidelines and service levels and in accordance with their contracting agreements. The incumbent will provide customer service at established service levels, including accurately answering questions and/or resolving compensation inquiries.

**Key Responsibilities**

**Commissions Administration**
- Administers compensation for all distribution channels, ensuring that all producers and up-line management are compensated accurately and on a timely basis
- Processes all account activities to ensure that the adviser tight payroll deadlines are met.
- Processes compensation accruals and adjustments, creates and administers garnishments, assignments and court orders
- Reviews and corrects errors on daily error reports and/or unprocessed activities prior to commission deadlines
- Investigate and resolves any inconsistencies on a timely and accurate basis
- Maintains all applicable systems with accurate producer and up-line compensation information

**Customer Service**
- Provides customer service support through our dedicated 1-800 line in accordance with rotating schedules

**Debt Management Reporting**
- Reviews Debt Management reports and applies established processes in order to recover outstanding producer debts
- Negotiates and administers special arrangements for commission debt repayment; registers and manages terminated producers with debt

**Key Qualifications**:

- Post-secondary diploma in a related field or equivalent experience
- 2-3 years of accounting and bookkeeping experience; strong mathematical skills are an asset
- Excellent English written and verbal communication skills; French written and verbal skills would be considered an asset
- Requires strong ability to multi-task under pressure and time constraints to meet various deadlines while maintaining keen attention to detail
- Able to respond to constantly changing needs and schedules and to organize and prioritize workload
- Decisive with good judgment/decision-making skills to act effectively in resolving compensation issues
- Knowledge of producer and up-line contracting is an asset
- Requires well-developed problem solving and analytical skills
- Accurate keyboarding skills with good working knowledge of Word and Excel
- Knowledge of PMACS and PMACS web portal would be an asset
- Ability to work within the hours of Insurance Operations (8:00 am - 8:00 pm)
- Must be willing to work extended hours, evenings, and weekends during peak periods as required to meet SLA’s

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a diverse workforce and we are an equal opportunity employer.

INDCPP

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