Field Service Representative

4 months ago

Cambridge, Canada ATS Automation Full time

Job Description

The Field Service Representative (Controls) will be responsible for design, development, troubleshooting, and documentation of complete control programs for custom automation equipment. Programming of control systems using PLC’s, PC’s, servo drives, robots, and other more specialized controllers is a requirement. Skilled in troubleshooting of electrical controls and mechanical mechanisms. Need for good organization skills as wells as self-discipline, working well with minimal supervision. FSR’s will be rotated through periods where they will be performing services work, and periods where they will be integrated into our system build process where they will develop deeper knowledge of specific systems to become subject matter experts to support our customers throughout the life cycle of their systems.

RESPONSIBILITIES INCLUDE:

· Develop and program software (PLC and/or PC based) specific to customer requirements.

· Troubleshoot controls and electrical equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status.

· Report and correct abnormal equipment conditions and inaccurate actions by customer staff.

· Required to work independently or as part of a team.

· Ensure alignment of customer objectives with on-site work plan.

· Support developing operating and troubleshooting knowledge of the operations team.

· Review/suggest additional tools or equipment necessary to better operate or maintain customer equipment.

· Make recommendations to repair/replace only items that require repair/replacement.

· Travel to both domestic and international customer locations for long and short-term support.

· Lead on-site team and liase with customer and ATS Project Manager.

· Coordinate third party vendors and assist to resolve technical issues as required.

· Complete detailed Service Report for the services provided on a daily/weekly basis. Ensure customer issues have been resolved through follow-up communication and project/case closure if required.

· Be available to be on call on a rotational basis.

· Communicate with internal and external customers to understand needs and support resources and solutions accordingly.

· Facilitate warranty/non-warranty claims with the customer.

· Takes initiative, innovative, and has a keen attention to detail

· Ability to work effectively in fast paced multitasking environment with plant engineers, external vendors, operators, and management to manage project and assignment.

· During integration into Systems build you’ll be required to perform all duties outlined in our Control Systems Software Designer Job descriptions

· Must be willing to travel to customer sites.

· Travel time will be up 80% during service rotation per year

Qualifications

Education:

· A post-secondary diploma or degree specializing in programming/electrical engineering or equivalent. Database/Robot/Vision experience is an asset.

Experience:

· A minimum of four years of experience in a hands-on automation/control’s environment. 3+ years of experience programming Programmable Logic Controllers (PLC), and Human/Machine Interfaces (HMI) using Allen Bradley or Siemens software.

· The successful candidate is a good communicator, displays professionalism and has well-developed interpersonal skills with the ability to work with all levels of customer and ATS management in a multi-disciplined engineering environment under pressure. An excellent understanding of pneumatic, electrical, and multiple controls systems, along with the ability to read drawings, reference manuals and systems instruction guides is essential. Must have experience and be proficient with Microsoft Word and Excel. Individual must have the ability to quickly gain knowledge to readily troubleshoot systems.

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