Field Service Representative

6 months ago

Cambridge, Canada ATS Corporation Full time

Responsibilities include:
- Develop and program software (PLC and/or PC based) specific to customer requirements.
- Troubleshoot controls and electrical equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status.
- Utilize in depth knowledge of ATS technology to recommend efficient and cost effective solutions to customer needs
- Report, troubleshoot and correct abnormal equipment conditions
- Organize, communicate and complete work as per the project plan and customer requirements
- Monitor for and act on opportunities to suggest additional tools or equipment necessary to better operate or maintain customer equipment.
- Travel to both domestic and international customer locations for long and short-term support.
- Travel is typically 50 to 60%, but there could be periods of higher travel requests during service rotations per year
- When required, lead on-site teams in the execution of project plans at customer site
- Act as a liaison for the on-site team, ATS Project Management and the customer, ensuring project plans are communicated, and executed as per customer requirements and ATS agreement.
- Coordinate third-party vendors and assist to resolve technical issues as required.
- Complete detailed Service Report for the services provided on a daily/weekly basis. Ensure customer issues have been resolved through follow-up communication and project/case closure if required.
- Participate in the rotational on-call remote support phone, providing 24 hour remote support to our customers when required by the business
- Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.
- During integration into Systems build you’ll be required to perform all duties outlined in our Control Systems Software Designer Job descriptions
- Required to work both independently at times and as part of a team.
- Required to set an example of company culture with integrity and professional competence while on ATS property, customer site and traveling on ATS business.

**Additional Information**:

- Education- A post-secondary diploma or degree specializing in programming/electrical engineering or equivalent. Database/Robot/Vision experience is an asset.

Experience- A minimum of five years of experience in a hands-on automation/control’s environment.
- Three+ years of experience programming Programmable Logic Controllers (PLC), and Human/Machine Interfaces (HMI) using Allen Bradley or Siemens software.
- Possesses a demonstrated track record of efficiently diagnosing, troubleshooting and correcting malfunctioning automated machinery.
- Possesses strong verbal and written communication skills.
- displays professionalism and has well-developed interpersonal skills with the ability to work with all levels of customer and ATS management in a multi-disciplined engineering environment under pressure.
- An excellent understanding of pneumatics and hydraulics with a basic understanding of electrical and system controls
- Proficient with Microsoft Word and Excel.

**_ Join the Winning Team at ATS Automation, a great place to automate your future _**Take your place among the best in the business, and grow your career with the Life Sciences division at ATS Automation. Join an environment where a passion for innovation is combined with an uncompromised commitment to quality.**

We attract some of the most talented and motivated individuals from a range of fields, with our global offering and growth opportunities as we expand on a global scale.

**Why Join ATS?**
- Be a part of a global organization that is a leader in its industry
- Subsidized breakfast and lunch daily; free gourmet beverages - coffee, tea and hot chocolate. Plus, Treat Day is every other week
- Monthly “In-Chair Massage” clinic on-site with a Registered Massage Therapist
- Ability to participate in a variety of charitable events
- Social Club that offers BBQs and other social events throughout the year
- Work with other bright, talented people and discover opportunities for professional growth
- And much more

ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary.

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