Customer Support Technician

4 weeks ago

Québec City, Canada NPA WorldWide Full time
Job description:

Customer Service Technician Eastern Canada can be located within 200 miles of Quebec City. Speaking French nice but not required. Will work from office in their home and travel a minimum of 150 days per year. Must have or be able to obtain a passport. They will travel across the border to help with some of the customers in the NE portion of the U.S.

The Customer Support Technician (CST) liaises directly with the companys North American customer base, both on-site and via the companys Customer Relations department.

The CST acts as a key point of contact for service requests and is responsible for the commissioning, maintenance and training of customer site personnel in relation to the company suite of technologies. The CST will also work in conjunction with the Customer Service Specialist to recommend and follow up spare parts sales through to receipt of the customer purchase order.

CSTs are expected to provide sales support to the companys customer base, working alongside the Customer Service Manager to proactively identify opportunities for further business development (e.g. service solutions, spare parts) as an integral aspect of their role.

In addition, an important aspect of the CST role involves instruction in the technical aspects of the company technologies and training of North American employees to the high standards required in order to service our equipment.

The CST will be required to travel to customer mine sites for all aspects of service work including repairs, fault-finding, troubleshooting and warranty work.

Major Duties

  • Commissioning, fault-finding / repairing, maintaining and monitoring the company equipment at mine sites
  • Ensuring that Non-Destructive Testing (NDT) is carried out as appropriate on the company equipment to ensure detection of early signs of damage which could lead to component failure
  • Providing sales support to the companys customer base (where required) in conjunction with the Customer Service Manager
  • Liaising with the Customer Service Manager and the companys Customer Relations Department so as to ensure that customer feedback occurs in a timely manner
  • Training mine site personnel and the company employees in the use of our specialized equipment
  • Ensuring timely completion of timesheets and other administrative paperwork

SKILLS, QUALIFICATIONS AND EXPERIENCE

REQUIRED

  • Journeyman Crane Technician, Diesel Technician, Electrician, Mechanic or similar trade qualification
  • High-level written and spoken communication skills, with the ability to represent the company to staff of all levels at mine sites and other organizations
  • Outgoing personality that allows the individual to confidently make contact by telephone and conduct face-to-face meetings with persons not previously known
  • Effective organization and time management skills
  • Attention to detail with respect to paperwork processing
  • Well-developed IT skills, particularly in the use of Microsoft Office
  • Ability to undergo and satisfy all site requirements, including medical examinations and the provision of personal records as requested by individual customer sites

DESIRABLE

  • Tertiary qualification in Engineering or other relevant discipline
  • Working proficiency in written and spoken English and French, ideally with additional translation skills
  • At least 1 years hard rock mining industry experience
  • Experience of mine site working conditions
  • Experience working to Australian engineering Standards
  • Business development and sales experience
  • Knowledge of and a wide range of contacts within the North American hard rock mining industry
  • Knowledge of and experience with the maintenance programs of grinding mills, in particular relining

LICENSES

  • Possession of a current drivers license
  • Possession of, or ability to obtain, unrestricted international drivers license
  • A current, valid passport

Qualifications:

REQUIRED

  • Journeyman Crane Technician, Diesel Technician, Electrician, Mechanic or similar trade qualification
  • High-level written and spoken communication skills, with the ability to represent the company to staff of all levels at mine sites and other organizations
  • Outgoing personality that allows the individual to confidently make contact by telephone and conduct face-to-face meetings with persons not previously known
  • Effective organization and time management skills
  • Attention to detail with respect to paperwork processing
  • Well-developed IT skills, particularly in the use of Microsoft Office
  • Ability to undergo and satisfy all site requirements, including medical examinations and the provision of personal records as requested by individual customer sites

DESIRABLE

  • Tertiary qualification in Engineering or other relevant discipline
  • Working proficiency in written and spoken English and French, ideally with additional translation skills
  • At least 1 years hard rock mining industry experience
  • Experience of mine site working conditions
  • Experience working to Australian engineering Standards
  • Business development and sales experience
  • Knowledge of and a wide range of contacts within the North American hard rock mining industry
  • Knowledge of and experience with the maintenance programs of grinding mills, in particular relining

LICENSES

  • Possession of a current drivers license
  • Possession of, or ability to obtain, unrestricted international drivers license
  • A current, valid passport
Why is This a Great Opportunity:

Established mining and mineral processing company.

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