Premium Services Supervisor

2 weeks ago

Toronto, Canada Legends Full time

LEGENDS

Founded in , Legends is a premium experiences company with six divisions operating worldwide – Global Planning, Global Sales, Global Partnerships, Hospitality, Global Merchandise, and Global Technology Solutions – offering clients and partners a -degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment. For more information, visitand follow us on Facebook, Twitter and Instagram @TheLegendsWay.

THE ROLE

The Premium Services Supervisor is responsible for managing an assigned level of the Stadium during live events. This includes personnel and operations management with support from the Premium Services Manager, with the aim of delivering consistent and excellent guest service.

ESSENTIAL FUNCTIONS

Responsibilities include but are not limited to:

Motivate staff by creating, implementing, and monitoring service/sales incentives Oversee daily operations in the Premium Services Department, including restaurants, clubs and in-seat service Maximize the use of labour Complete opening/closing duties as required Ensure accurate consumption and inventory is recorded Complete sales, inventory audits and recounts as necessary Ensure staff follow all company policies and procedures Ensure staff are completing their assigned duties in a positive, quick, and accurate manor while providing excellent guest service Responsible alcohol service Assist with office administration duties as required, including system administration Aid all guests with their questions, comments, and/or concerns Work together with Blue Jays representatives and members of Management team to ensure the operation is set for success by maintaining excellent guest Work with staff and Management team to generate new ideas for food, service, and structure for the Premium Services Department

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Smart Serve Certification Management in guest service experience. Conflict resolution. Cash handling experience. Team player. Able to work quickly under pressure. Organizational and problem-solving skills. Creativity Understanding of safe food handling polices and standards. Certification is an asset. Ability to work flexible shifts including evenings, weekends, and holidays.

WORKING CONDITIONS

Location: On Site 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

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