Premium Services Supervisor

2 weeks ago

Toronto, Canada Legends Music Full time

**Company Overview**:
Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

**Position Overview**:
This is a part-time seasonal position at the Budweiser Stage in Toronto, Ontario. Employment will last until mid to late October and the hours will vary each week. Shifts are usually on evenings throughout the week, with a few full day events scheduled. Must be able to work all event days/evenings when needed. This position requires the ability to work past midnight for most events.

Listed are some of the key responsibilities and duties required of a Premium Services Supervisor:

- Directly managing Premium Service staff while having direct interactions with Guests.
- Work directly with all Managers to ensure that food and beverage services provided by Legends meet or exceed our Guests’ and Clients’ expectations and that employees are adhering to all health and safety policies.
- Maintain a positive and proactive attitude, foreseeing any potential problems before they occur.
- Will assist with handling guest and/or employee relations (complaints, disagreements, alcohol violations, etc.).
- Ensuring all staff are adhering to all in-house and AGCO alcohol policies, procedures, and regulations.
- Conduct physical audit of inventory when needed and research and perform reconciliations.

Required Qualifications:

- Excellent organizational, written, and verbal communications and interpersonal skills.
- Previous supervising experience required within the hospitality industry.
- Knowledge and experience working with a POS system.
- Customer service and communication.
- Fast paced problem solving.
- Must be personable, proactive, and self-motivated.
- Able to adapt to change quickly.
- Punctual and dependable.
- Must have a valid Smart Serve.
- Must be available to work days, evenings, and weekends when needed.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
- Please attach a resume when applying._

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