Product Manager

Found in: Talent CA C2 - 1 week ago


Toronto, Canada Teranet Full time

Who We Are

Teranet is Canada’s leader in the delivery and transformation of statutory registry services with extensive expertise in land and commercial registries. We also market insightful property and data solutions, as well as practice management automation to thousands of customers in the real estate, financial services, government, utilities, and legal markets.

About the role

Reporting to a Director, Product Management, the Product Manager plays an integral role in the execution of Teranet's product roadmap and strategy.

The Product Manager analyzes the market and competitive conditions,

 subsequently laying out a product vision that is differentiated from other products in the market. The Product Manager is tasked with the delivery of unique value-based products based on client needs, and translating our product vision into actionable objectives.

Product Management

Translate high level vertical and product strategy into a set of detailed business and functional requirements

Write requirements for planned Data Science and IS work

Lead “grooming” sessions and attend standups during the development cycle

Interface with Data Partners, Data Science Lab, and IS to identify and provide solutions to identified issues

Prepare release plans

Participate in cross-functional workgroups to develop, plan and review product plans

Support the strategic planning process

Product Performance

Ensure the products performs in line with expectations, as per Service Level Agreements (SLA), Revenue Targets, Teranet Scorecard, and Annual Business Plans

Recommend ways to improve the customer experience, as measured by the annual Customer Experience Index (CEI)

Incident and Problem Management

Address product-related issues that arise from customer complaints and recommendations

Interface with Data Science Lab and IS to identify and provide new solutions to identified issues

Provide timely and effective responses to product operational issues

Client Interaction

Work with clients to troubleshoot and provide solutions

Provide product expertise and support to the Sales partners on client visits

Attend conferences and seminars to stay current with market changes

Collaborations

The PM will need to nurture relationships with the Sales, Marketing & Customer Service teams

Collect market intelligence and customer feedback

Determine product priorities based on market intelligence and customer feedback

Rollout new product releases and product/solution upgrades

Coordinate customer notifications of new product releases or outages

Ensure the voice of the customer is considered in any new product update and/or release

About You

You have four-plus years of overall experience in product management, familiarity with Pragmatic and Agile work patterns is beneficial

You have demonstrated experience in developing and implementing new product initiatives and APIs

You have demonstrated the ability to effectively translate business requirements into technical/functional requirements

You are familiar with the Agile Scrum development process, Pragmatic Product Management framework and other software development methodologies

You have familiarity with Financial Service-related products & technology

You have familiarity with Real Property-related products & technology

Experience and knowledge of lender or mortgage broker business and tools are a strong preference

You have strong communication and interpersonal skills

You focus on priorities and have a heightened sense of urgency

You have strong analytics skills

What We Offer

Competitive and comprehensive Total Rewards Package

Paid Vacation & Sick Leaves

Maternity, Parental, and/or Adoption Leave Top-Up Program

100% Employer-Paid Health Benefit Plan ​

Retirement Savings Plans with Employer Matching Scheme

Ongoing Financial Wellness Seminars ​

Corporate Discounted Programs + Wellness Program


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