Product Manager
Found in: Talent CA C2 - 1 week ago
Who We Are
Teranet is Canada’s leader in the delivery and transformation of statutory registry services with extensive expertise in land and commercial registries. We also market insightful property and data solutions, as well as practice management automation to thousands of customers in the real estate, financial services, government, utilities, and legal markets.
About the role
Reporting to a Director, Product Management, the Product Manager plays an integral role in the execution of Teranet's product roadmap and strategy.
The Product Manager analyzes the market and competitive conditions,
subsequently laying out a product vision that is differentiated from other products in the market. The Product Manager is tasked with the delivery of unique value-based products based on client needs, and translating our product vision into actionable objectives.
Product Management
Translate high level vertical and product strategy into a set of detailed business and functional requirements
Write requirements for planned Data Science and IS work
Lead “grooming” sessions and attend standups during the development cycle
Interface with Data Partners, Data Science Lab, and IS to identify and provide solutions to identified issues
Prepare release plans
Participate in cross-functional workgroups to develop, plan and review product plans
Support the strategic planning process
Product Performance
Ensure the products performs in line with expectations, as per Service Level Agreements (SLA), Revenue Targets, Teranet Scorecard, and Annual Business Plans
Recommend ways to improve the customer experience, as measured by the annual Customer Experience Index (CEI)
Incident and Problem Management
Address product-related issues that arise from customer complaints and recommendations
Interface with Data Science Lab and IS to identify and provide new solutions to identified issues
Provide timely and effective responses to product operational issues
Client Interaction
Work with clients to troubleshoot and provide solutions
Provide product expertise and support to the Sales partners on client visits
Attend conferences and seminars to stay current with market changes
Collaborations
The PM will need to nurture relationships with the Sales, Marketing & Customer Service teams
Collect market intelligence and customer feedback
Determine product priorities based on market intelligence and customer feedback
Rollout new product releases and product/solution upgrades
Coordinate customer notifications of new product releases or outages
Ensure the voice of the customer is considered in any new product update and/or release
About You
You have four-plus years of overall experience in product management, familiarity with Pragmatic and Agile work patterns is beneficial
You have demonstrated experience in developing and implementing new product initiatives and APIs
You have demonstrated the ability to effectively translate business requirements into technical/functional requirements
You are familiar with the Agile Scrum development process, Pragmatic Product Management framework and other software development methodologies
You have familiarity with Financial Service-related products & technology
You have familiarity with Real Property-related products & technology
Experience and knowledge of lender or mortgage broker business and tools are a strong preference
You have strong communication and interpersonal skills
You focus on priorities and have a heightened sense of urgency
You have strong analytics skills
What We Offer
Competitive and comprehensive Total Rewards Package
Paid Vacation & Sick Leaves
Maternity, Parental, and/or Adoption Leave Top-Up Program
100% Employer-Paid Health Benefit Plan
Retirement Savings Plans with Employer Matching Scheme
Ongoing Financial Wellness Seminars
Corporate Discounted Programs + Wellness Program
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