Specialized purchasing call center agent

4 months ago

Laval, Canada AIM Kenny U-Pull Full time
Job Description

Permanent full-time positions
Schedule: must be available during call center opening hours, Monday to Sunday between 8:00 am and 8:00 pm.
Location : 3080 Boul. le Carrefour, Laval, QC H7T 2R5, Canada
WORK ON-SITE ONLY

We are currently looking for motivated individuals to join our call center team located in Laval, Quebec, just across from Carrefour Laval. 

As a call center agent specialized in purchasing, you'll play an essential role in buying vehicles for our various branches and assisting in our day-to-day operations. This position offers an exciting opportunity for people with a passion for the automotive industry and who enjoy providing exceptional customer service. 

What you’re responsible for: 

  • Answer incoming customer calls 
  • Take the time to understand the specific needs of our customers and offer personalized solutions
  • Explain our unique business model and highlight its benefits.
  • Negotiate and conclude the purchase of cars, keeping in mind purchasing objectives and customer satisfaction;
  • Follow up on pending requests and individual customers

Qualifications

To join our team: 

  • Bilingualism required (French and English)
  • Excellent negotiation and persuasion skills
  • Excellent customer service skills and positive attitude
  • Excellent communication and interpersonal skills
  • Basic mathematical skills
  • Ability to navigate between different computer systems and applications
  • Ability to multi-task in a fast-paced environment
  • Interest in the automotive field
  • Reliability, punctuality and ability to work days, evenings and weekends
  • Call center experience (a major asset)


Additional Information

At Kenny U-Pull, we take pride in giving used vehicles a second life. Our 27 auto recycling yards across Quebec, Ontario, New Brunswick and Nova Scotia are backed by 400+ employees who are passionate about reinventing the market for used cars and helping to create a greener environment for generations to come. Since 2008, we have recycled over 1 million vehicles and counting 

Kenny U-Pull is a division of American Iron & Metal (AIM), a recognized global leader in the metal recycling industry, with more than 125 site locations, 4000 employees worldwide and over 3.5 billion dollars in yearly sales. 

**  Vacation accrues bi-weekly and is pro-rated during any partial year of employment.

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