Customer Experience Associate

4 weeks ago

Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

Description

:

Perform a broad range of customer service transactions, may provide information and/or advice on services, products, and/or solutions to existing or prospective TD customers.

This role is required to understand customer needs and identify opportunities to promote products, services, and/or refer them to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

KEY ACCOUNTABILITIES

CUSTOMER

Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner Assist with responding and resolving customer concerns, escalating when necessary Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers

SHAREHOLDER

Support the achievement of business objectives by supporting advice goals Promote products, advice, services and banking capabilities Understand and apply operating policies and procedures Contribute to business objectives for Operational Excellence Support the timely and accurate completion of business processes and procedures Escalate non-standard or high-risk transactions / activities as necessary Support and participate in process improvement opportunities Ensure necessary due diligence to support the accuracy of all customer transactions / activities Be knowledgeable of and comply with Bank Code of Conduct

EMPLOYEE / TEAM

Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment Support the team by continuously developing knowledge in own area Participate in personal performance management and development activities, including cross training within own team Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities Contribute to a fair, positive and equitable environment that supports a diverse workforce Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact Requires a broad knowledge regarding basic product suite of business supported Evaluates and recommends customer solutions from established options Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion Impacts team results through the quality of the services or information provided to customers Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood Requires working knowledge and skills developed through formal training or work experience Generally reports to a Manager Customer Experience or Branch Manager

EXPERIENCE & EDUCATION

High School diploma and/or 1+ years of relevant experience Post-Secondary or Undergraduate degree (in related field) preferred

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.


Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.


Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you

Language Requirement (Quebec only):

*Remarque: Étant donné que cet affichage concerne de futurs postes vacants et qu’il servira à pourvoir de nombreux postes aux exigences comparables à l’avenir, nous invitons les candidats bilingues et francophones à poser leur candidature. Lorsqu’un poste sera à pourvoir, une évaluation des besoins en matière de langue sera effectuée pour déterminer si la connaissance d’une autre langue que le français est exigée.

  • Customer Experience Associate Maguire

    5 months ago

    Quebec City, Canada Scotiabank Full time

    Requisition ID: 173894 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Customer Experience Associate

    5 months ago

    Quebec City, Canada TD Bank Full time

    **Customer Experience Associate**: - 426378BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 8940 Viau Boulevard **Employment Type** - Regular **City** - St. Leonard **Time Type** - Part Time **Province/State** - Quebec **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...

  • Guest Experience Centre Consultant

    5 months ago

    Quebec City, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consulant** **to join our Guest Services team!** **(Quebec)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Bilingual Guest Experience Centre Consultant

    5 months ago

    Quebec City, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Bilingual Guest Experience Centre Consulant** **to join our Guest Services team!** **(Quebec)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East...

  • Customer Experience Associate

    5 months ago

    Quebec City, Canada TD Bank Full time

    **Work Location**: Beaconsfield, Quebec, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and...

  • Customer Experience Associate

    5 months ago

    Quebec City, Canada EightSix Network Full time

    Job Description Requisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their...

  • OMNI Customer Fulfillment Associate

    4 months ago

    Quebec, Canada Walmart Canada Full time

    Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • Customer Experience Associate

    5 months ago

    Quebec City, Canada TD Bank Full time

    Work Location: Québec, Quebec, Canada Hours: 30 Line of Business: Personal & Commercial Banking Pay Details: **Job Description**: KEY ACCOUNTABILITIES CUSTOMER - Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice -...

  • Omni Customer Fulfillment Associate

    5 months ago

    Quebec City, Canada Walmart Canada Full time

    **Position Summary... **:Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • Customer Experience Associate

    5 months ago

    Quebec City, Canada EightSix Network Full time

    Job Description Requisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their...

  • Customer Service Associates

    5 months ago

    Quebec City, Canada Simons Full time

    Job description **Customer Service Associates - Seasonal positions**: **Sales**: **Québec**: **Old Quebec**: - Part timeStarting at $18 per hour - relevant experience considered. Opportunities for advancement and additional benefits. Our Customer Service Associates are exceptional people who have a passion for unique fashions and who thrive on helping...

  • Customer Service Associate

    5 months ago

    Quebec City, Canada The Home Depot Canada Full time

    **Part-Time, Temporary Roles available** Our Associates provide fast, friendly service to a diverse customer base by actively seeking out customers to assess their needs and provide assistance. Associates will greet and engage customers, advise, and recommend appropriate products, process transactions, and create a positive shopping experience for the...

  • Customer Experience Associate

    5 months ago

    Quebec City, Canada EightSix Network Full time

    Job Description Requisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their...

  • Director of Customer Experience

    5 months ago

    Quebec City, Canada EightSix Network Full time

    Job Description Are you looking to shape the future of customer experience? Join us to make a difference at Bath Fitter. Who are we? For nearly 40 years, Bath Fitter has been perfecting its process to meet the needs and provide the best bathtubs for everyone. Our showers and bathtubs are made of shiny acrylic that is easy to clean and can be...

  • Customer Experience Program Manager

    5 months ago

    Quebec, Canada Coveo Full time

    The guardian to our customer experience!Are you someone who believes that a positive experience can make a huge difference in people's appreciation of specific companies, services or products? As customers ourselves, are we not delighted each time we have a pleasant experience interacting with a cus

  • Web Customer Service Associates

    5 months ago

    Quebec City, Canada Simons Full time

    Job description **Web Customer Service Associates - Simons Campus (Quebec City))**: **Sales**: **Québec**: **Simons Campus - E-commerce**: - Full timeDo you love working with customers, providing exceptional service and working with new technology? The Web Customer Service Associate position is perfect for you. Simons offers stable jobs that suit your...

  • Web Customer Service Associates

    2 months ago

    Quebec City, Canada Simons Full time

    Job description **Web Customer Service Associates - Simons Campus**: **Sales**: **Québec**: **Simons Campus - E-commerce**: - Full time- Short timeDo you love working with customers, providing exceptional service and working with new technology? The Web Customer Service Associate position is perfect for you. Simons offers stable jobs that suit your...

  • Supervisor, Customer Experience

    5 months ago

    Quebec City, Canada Chrono Aviation Full time

    **Who are we?** Based at Quebec City's Jean Lesage International Airport, LUX FBO (a Chrono Group company) is a fast-growing company operating a ground operations and refuelling service. Our parent company, Chrono Aviation, was founded in Quebec City in 2012. In its early days, the company operated a Pilatus PC-12 and employed two pilots. Today, Chrono...

  • Customer Service Associates

    2 months ago

    Quebec City, Canada Simons Full time

    Job description **Customer Service Associates - Seasonal positions**: **Sales**: **Québec**: **Old Quebec**: - Part timeStarting at $18 per hour - relevant experience considered. Opportunities for advancement and additional benefits. **Key Responsibilities**: - Provide high-quality customer service to our clientele. - Perform various tasks within the...

  • Customer Service Associates

    4 weeks ago

    Quebec City, Canada Simons Full time

    Job description **Customer Service Associates - Seasonal positions**: **Sales**: **Québec**: **Place Ste-Foy**: - Full time- Part time- Short timeStarting at $18 per hour - relevant experience considered. Opportunities for advancement and additional benefits. **Key Responsibilities**: - Provide high-quality customer service to our clientele. - Perform...