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4 months ago
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Fort Fright Event AmbassadorFort Fright Event Ambassador
COMPETITION No:2023-SLPC-1327
CLASSIFICATION:Fort Henry Guard
COMPENSATION GROUP:OPSEU - Technical
SALARY RANGE:$15.50 per hour*Note: In the event that there is a legislated increase to the minimum wage, employees at the start rate of the Fort Henry Guard classification will receive the new hourly rate of pay.
PERIOD OF EMPLOYMENT:September 20th, 2023 – October 31, 2023, Group 2 seasonal recurring
HOURS OF WORK:Variable to 36 hours per week
DIVISION:Fort Henry National Historic Site
LOCATION:Kingston
POSTING DATE:July 21, 2023
CLOSING DATE: August 11, 2023**
AREA OF SEARCH:Open
WHAT CAN I EXPECT TO DO IN THIS ROLE?
You will:
•Greet, orient and direct visitors by communicating key event information and health and safety reminders as they enter Fort Henry’s fall attraction, Fort Fright.
•Assist with congestion of arriving ticket holders; provide direction and critical wayfinding services to the attraction, as needed.
•Actively listen to visitor feedback while ensuring visitor concerns are escalated to the appropriate person or source if unable to resolve directly.
•Ensure a safe and enjoyable visitor experience by monitoring your zone and reporting any actual or potential hazards and providing excellent customer service.
•Embody the SLPC’s equity, diversity and inclusion principles while interacting with staff and guests.
HOW DO I QUALIFY?
KNOWLEDGE AND EXPERIENCE:
•Knowledge of customer service techniques to provide a superior customer experience.
•Understanding of tourism and its economic impact.
•Experience in crowd control
COMMUNICATION, INTERPERSONAL AND TEAMWORKS SKILLS:
•Strong verbal communication skills to effectively greet visitors, and articulate information clearly and concisely, and the ability to maintain volume when speaking in an outdoor setting.
•Interpersonal skills to exercise good judgement and tact when communicating with guests.
•Ability to exercise initiative and work with minimal supervision and in a team environment.
•Must have an outgoing, friendly personality that demonstrates a commitment to exceeding guest expectations.
OTHER SKILLS:
•Ability to learn all safety protocols and procedures to ensure visitor and staff safety is maintained at all times.
•Ability to memorize the key event information and health and safety regulations to communicate with all guests.
•Ability to work outdoors in a variety of weather conditions.
•Willingness to work a variable work schedule which includes weekends, evenings and holidays, as required.
•Ability to meet the physical demands of the position which may include standing for extended periods of time.
WHY WORK FOR THE ST. LAWRENCE PARKS COMMISSION?
•Belong to one of the largest employers in Ontario, the Ontario Public Service, and open the door to a diverse range of career opportunities throughout the province
•Supportive team environment
•Staff discounts
•Employee and Family Assistance Program (EFAP)
•Option to join an excellent pension plan
•Option to purchase benefits
•Percentage paid in lieu of vacation and statutory holidays
•Percentage paid in lieu of benefits
