SAP Commerce Cloud/Hybris Technical Lead Analyst

4 weeks ago

Toronto, Canada High Cliff Partners Inc. Full time

Our Toronto based client is seeking a SAP Commerce Cloud/Hybris Technical Lead Analyst to join their organization on a full-time permanent basis. This will be a primarily remote work setting and candidates can be based anywhere in Canada, however, they must be willing to work EST hours.

  • Experience with version SAP CCv2 2211.17 is highly preferred.
  • Must have some previous team lead experience in a support capacity.
  • Candidates need to be able to effectively articulate themselves to non-technical stakeholders, and effectively probe to troubleshoot issues.
  • Sr. Dev lead experience is a must as they will need to provide direction to a team on how to solution issues.
  • The right candidate will also need to resolve technical issues in production, proposing solutions and preventative measures, and preparing RCAs.
  • This role will work closely with cross-functional teams to triage, prioritize, and action service requests.
  • The SAP Commerce Cloud/Hybris Analyst will plays a critical role in supporting our clients ecommerce software applications to ensure their stability, performance, and functionality to enable application users to achieve their business goals.
  • Provide Level II triage for issues related to eCommerce applications via the Helpdesk support process, liaising directly with application users, third party vendors, and other IT resources as required.
  • Lead the end to end technical resolution of production issues, guiding the team on design, and development of software solutions ensuring they meet requirements.
  • Effectively utilize best practices to debug and identify the root cause of bugs in the application.
  • Participate in technical walkthroughs/code reviews of other team members’ components, test plans and results and help them with gaps.
  • Create and maintain processes and documentation required for IT to support eCommerce applications.
  • Collaborate with Engineering and Product Management to understand and effectively support new enhancement.
  • Proactively monitor and analyze system health, performance, and security, identifying potential issues and implementing preventive measures.
  • Develop and optimize groovy scripts, and SQL queries to support data analysis, reporting, and modifying database table entries.
  • Execute application configuration and maintenance tasks to support daily business operations, and high-volume events.
  • Provide on- call support for high priority production issues, occasionally required outside of normal hours.
  • Actively evaluate and resolve daily business issues, while identifying potential opportunities for business and operational efficiencies.
  • Effectively communicate complex concepts to both technical and non-technical stakeholders.
  • Provide consistent and timely updates to the Scrum Master and IT leadership on progress of assigned tasks. 

  • Experience with version SAP CCv2 2211.17 is highly preferred.
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum three years of experience in technical support or systems analysis, with a focus on ecommerce software applications, preferably SAP Commerce Cloud.
  • Working experience with SQL, XML/JSON.
  • Working experience with monitoring and analysis tools (eg. Splunk, Dynatrace).
  • Working knowledge of Java, HTML/CSS, Javascript, RESTful APIs.
  • Working knowledge of DevOps, networking, CI/CD, security practices, DBMS.
  • Excellent problem-solving skills and the ability to work well under pressure.
  • Strong communication skills, both written and verbal.
  • Proven ability to work effectively in a scrum team environment.

Must be legally authorized to work in Canada.

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