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AV Support Technician

4 months ago

Ottawa, Canada Recruiting in Motion Full time
AV Support Technician (contract) Ottawa ONRef: JOB2210

Our Client, is a crown corporation that supports Canadian exporters and the growth of international trade and is currently undergoing a floor transition within the same building. They are in need of an experienced AV Technician and Support Specialist to facilitate the implementation and maintenance of critical audio-visual (AV) infrastructure. The successful candidate will play a pivotal role in deploying and supporting various AV technologies, including Teams Rooms, Brightsign systems, check-in kiosks, and marketing displays. This position requires a proactive individual with exceptional technical skills and a customer-centric approach.

 

Key Responsibilities:

Brightsign and MS Teams Rooms Implementation and Support:

  • Collaborate with stakeholders to lead the implementation of Brightsign systems across the organization.
  • Provide comprehensive support for both Brightsign software and hardware components.
  • Ensure the seamless operation of Brightsign systems post-implementation, addressing any technical issues that may arise.
  • Assist in the setup and configuration of MS Teams Rooms, ensuring optimal functionality.
  • Offer technical support for Teams Rooms, troubleshooting issues and providing timely resolutions.
  • Conduct training/education sessions for the IT team and other relevant stakeholders on the Brightsign platform and Teams Rooms functionality.
  • Develop comprehensive support documentation specific to Brightsign and Teams Rooms, tailored to the organization's needs.

AV Deployment Assistance & AV Support:

  • Provide assistance in deploying AV equipment to support the floor transition project, ensuring timely setup and connectivity.
  • Collaborate with the team to ensure all AV installations meet quality standards and operational requirements.
  • Serve as a point of contact for troubleshooting and resolving AV-related inquiries from internal stakeholders.

Requirements:

  • Proven experience in implementing and supporting Brightsign systems (or a similar digital signage system), including both software and hardware components.
  • Strong proficiency in configuring and troubleshooting Teams Rooms setups.
  • Excellent communication skills, with the ability to conduct effective educational sessions and create clear, concise support documentation.
  • Demonstrated ability to work collaboratively in a fast-paced environment, particularly during deployment projects.
  • Flexibility to provide general AV support beyond the initial floor transition phase.
  • Relevant IT certifications or qualifications 

    If you are a seasoned hardware and software support specialist with experience installing and supporting AV systems, send your resume to pboth@recruitinginmotion.ca.