Catering Coordinator

The Edmonton Inn & Conference Centre is looking to add a Catering Coordinator to our team. This opening is to cover a Maternity Leave. To start immediately. 

If the below description sounds like you, please apply online. No phone calls please, and in person resumes will not be accepted.


PRIMARY FUNCTIONS

Reporting to the Catering Manager, the Catering Coordinator is responsible for using proactive selling tactics including client prospecting and follow-up with a constant focus on maintaining a high level of service and efficiency.   They are the first point of contact for all general inquiries, via phone, email, fax, and walk-in guests.  Responsible for coordinating all aspects of group meetings, banquets, receptions and functions held in the hotel.  Assist clients in planning of events and menu selections, as well as coordinating rental of audio-visual equipment as required. Responsible for the efficient distribution of BEOS to the pertinent Departments.

Provide leadership in service and innovation while providing a working environment that fosters career growth and development for our team members. 

Responsibilities and Essential Duties:

The specific responsibilities of the Catering Coordinator will vary depending on the needs of the properties.   Specific responsibilities may include but are not limited to the following areas.

• To perform telemarketing of existing and new clients to maximize use of all banquet rooms and enhance revenues of the department
• To liaise with sales department to ensure clients’ needs are met in conjunction with guest rooms
• To finalize the details of upcoming events that have been assigned by the Senior Catering manager and in accordance with established departmental policies and guidelines
• To ensure the timely delivery of all Banquet event orders generated by the catering team are distributed to the appropriate departments
• To check banquet event rooms in advance of functions to ensure departmental standards are being followed
• To meet with clients prior to events to review arrangements, oversee events as required
• To report weekly catering/ sales activities to the General & F & B Managers and  F&B Departments
• To perform inspection of a meeting rooms and to report defects/repairs needed to the maintenance department
• To maintain effective communications with other hotel departments to relate clients’ needs/requirements
• To conduct site inspections for prospective clients
• To plan and create menus for special events
• To attend post-convention meetings with the General Manager, F & B Manager and Banquet Captain
• To hold daily meetings with representatives of the Kitchen, Banquet, to review upcoming events, confirm guarantees, special meals
• To assist the Banquet Manager in supervision of events when required
• To checks quality and delivery of catering services
• Other projects/duties as assigned.

Qualifications and Skills

• High School diploma. Diploma in hospitality management or event management is considered an asset
• 1-3 years’ experience in sales and/or catering service.  Able to work well independently with little supervision
• Computer skills including Microsoft applications, Micros and/or related catering/sales program

Core Competencies

• Customer service skills
• Problem solving skills
• Quality management
• Planning and organization
• Computer & systems literacy
• Self-Directed
• Conflict Resolution

JOB SPECIFICATIONS AND SKILLS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Interpersonal Skills: Maintains confidentiality; actively listens to others without interrupting or distractions; Maintains a positive attitude even in negative situations; Remains open to others' ideas and tries new things. Versatile, able to work independently and under pressure or stressful situations.

Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Able to work in a diverse work environment.

Quality Management: Looks for ways to improve and promote quality; Demonstrates accuracy, consistency, and thoroughness.

Cost Consciousness: Conserves organizational resources. Follows cash handling policies to verify funds and maintain accurate and ethical reporting of company finances.

Ethics: Treats people with respect; inspires the trust of others; Works ethically and with integrity; Upholds organizational values.

Organizational Support: Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.

Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.

Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Safety and Security: Observes safety and security procedures and policies; Reports potentially unsafe conditions; Uses equipment and materials properly. Must be able to provide a security/criminal clearance from local authorities.

Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to required hours of work when necessary to reach goals. Flexible to work a variety of shifts.

Initiative: Takes independent actions and calculated risks; Asks for and offers help when needed.

Innovation: Generates suggestions for improving work.

Language and Communication Skills: Ability to read, write, and comprehend simple instructions, short correspondence, and memos.

PHYSICAL DEMANDS:

Physically fit and able to push, pull, lift to 50+ lbs. on occasion and to bend and kneel with comfort.

WORK ENVIRONMENT:

The work environment is a hotel setting, which has the following conditions: medium-high noise environment; high traffic area for internal guests, exposure to moving parts and equipment such as vacuum, steam cleaner, washer, and dryer. Potential exposure to theft and/or belligerent guests. Exposure to chemicals. Frequently working in areas of high temperatures around heavy equipment. Exposure to sharps and biohazards.

Nova Perks:

• Meal program
• Staff rates at any of our locations throughout NWT, Saskatchewan and Alberta.
• Friends & Family Rates at any of our locations 
• Extended Health Benefits for full time employees 
• Employee Discounts at the F&B Outlets 

About us

Nova Hotels is a Canadian, family owned and operated hotel chain and management company based in Western Canada. Nova has 14 full and limited-service hotels across Alberta, Saskatchewan and the Northwest Territories. Nova Hotels strives to provide you the utmost in comfort and service at a great price. No matter if you are an employee of Nova Hotels or a valued guest, we want you to feel like you are a part of our family. 

 We thank all applicants for their interest in Nova Hotels, however, only those considered for an interview will be contacted.