Sales and Catering Coordinator

6 months ago

Edmonton, Canada DoubleTree by Hilton West Edmonton Full time

**We are looking for a motivated, professional Sales & Catering Coordinator to join our Sales & Catering Team**

The meeting venues at DoubleTree by Hilton Hotel in Edmonton, AB are extensive. Guests can choose from among two ballrooms, 15 meeting rooms and an amphitheater for their important conference or dream wedding. We can configure our 35,000+ sq. ft. of flexible meeting and banquet space for up to 800 guests

The **Sales and Catering Coordinator** assists the sales and catering department with proactive selling tactics; administration, client contact and follow-up with a consistent focus on maintaining a high level of service and efficiency. They will also be primarily responsible for supporting our Sales Team and ensuring that they have the tools, supplies and resources that they need to deliver service that sets us apart.

Position may grow into a full time position.

**Duties & Responsibilities**:

- Serves as a liaison between Sales and hotel operating departments to ensure the most effective and efficient communication process of details to exceed service expectations of our clients
- Manage telephone inquiries for the sales department regarding servicing customers, marketing, and promotional opportunities, and account qualifying.
- Provide general office administration including, filing, monitoring and replacement of collateral, office supplies, fax/photocopier maintenance, etc.
- Prepare proposals, contracts, block space, and follow-up with regard to room block updates.
- Assist with new prospects and target lists, coordination of sales blitzes, and client service events.
- Compile and manage database for promotional mailings.
- Assist with preparation for tradeshows and sales missions.
- Assist with monthly action plans with the input of the Director of Sales and Marketing.
- Coordinate meeting room booking procedures, conduct site inspections, track payments, and compile and analyze reports relating to wash factors, lost business, sales booking reports, and cancellations.
- Interact with guests to obtain feedback on product quality and service levels; able to respond to and handle guest requests, problems or complaints.
- Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
- Effectively manage customer budgets to maximize revenue and meet customer needs.
- Attend pre-event meetings as needed to understand group needs.
- Attend and assist hotel functions when needed.
- Other related duties as assigned.

**Preferred Education & Qualifications**:

- Sets a positive example for guest relations.
- Strong written and verbal communication skills.
- Effective sales skills to secure new business and up-sell products and services.
- Knowledge of Front Office/Reservation/Sales procedures.
- Proven interpersonal and organizational skills.
- 1-2 years sales and/or catering experience in a hotel environment.
- College diploma or degree in hospitality.
- Knowledge of events and catering processes.
- Computer skills including: Microsoft Word, Excel, Delphi and/or related catering/sales program will be an asset.

**Skills, Knowledge and Abilities Required**:

- Effective sales skills to up-sell products and services.
- Proven interpersonal, time management, organizational and presentation skills, with a high level of detail-orientation.
- Knowledge of Hotel Front Office/Reservation/Sales procedures.
- Strong written and verbal communication skills; strong problem solving skills.
- Flexible and energetic with ability to work well in a fast paced and dynamic environment.
- Delphi experience an asset

**Working Conditions**:

- Normal office working conditions.

**Make a difference and join our team and help us create a truly rewarding hotel experience for our guests through our culture of CARE**

**NOTE**:
This job posting is for a position at a hotel that is owned and operated by an independent franchisee (SilverBirch Hotels & Resorts). The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

**Job Types**: Part-time, Permanent
Part-time hours: 24 per week

**Salary**: $21.15-$25.48 per hour

**Benefits**:

- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift

**Experience**:

- Administrative: 1 year (preferred)
- Hotel: 1 year (preferred)

Work Location: In person

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