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Catering and Social Media Coordinator

3 months ago

Edmonton, Alberta, Canada Coast Hotels Full time
Your company, your values, your career

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.


We are seeking a dynamic, detail-oriented, reliable Catering and Social Media Coordinator who will not only assist in managing our catering events but also take on tasks that include social media and administrative assistant responsibilities.

This role requires a person with excellent organizational skills, creativity, and the ability to multitask in a fast-paced environment.

Reporting to the Sales Catering Manager this role will include the following duties:

Catering Coordination: 70%

  • Responds to product and service inquiries, assists with the development of product and promotional material, and tracking account activity.
  • Promotes Coast's products and services; participates in tradeshows or other promotions related to the property and assists with groups when required.
  • Coordinates meetings, and details all events and/or activities related to functions within the property
  • Assists the Sales Catering Manager in the timely processing of all activities for the catering functions within the property, including detailing, invoicing and updating client files.
  • Assists with ensuring accurate billing for all credit card paying clients and ensures accurate billing and direct billing for all functions
  • Maintains accurate files and organized sales & catering systems and customer communication standards
  • Participates in site inspections, client appointments, client events as required to broaden market share
  • Demonstrates a positive customer service attitude with ambassadors as well as toward external vendors and guests
  • Researches and qualifies prospective initiatives to increase revenue and hotel promotional opportunities
  • Help the food and beverage team in banquet/ catering execution
  • All other duties as assigned and required

Social Media Administration: 20%

  • Develops original content with the managers to promote and attract guests to Coast Edmonton Plaza Hotel by APA.
  • Creates suggestions to attract guests and promote our brand
  • Work to increase web traffic and customer engagement metrics that align with the marketing strategies.
  • Monitor social media channels for customer inquiries and feedback, responding promptly and professionally.
  • Stay updated on industry trends and incorporate new ideas into our social media efforts.

Administrative Assistant Duties: 10%

  • Provide administrative support to the executive team when necessary
  • Assist with the preparation of reports, presentations, and other documents.
  • Maintain organized records and files, both electronic and physical.
  • Perform general office duties, such as ordering supplies and maintaining office equipment.

Skills/Knowledge/Experience:

  • 2years of related experience with at least 6months in a customer service role
  • Hospitality Diploma or equivalent combination of education and experience an asset
  • Intermediate level experience with MS Office Suite
  • Professional appearance and positive attitude
  • Strong phone manner/etiquette and communication skills with emphasis on a demonstrated ability to sell the hotel services
  • Ability to multitask and meet multiple deadlines
  • Advanced communication, interpersonal, and communication skills
  • Some experience with conflict resolution
  • Understands/speaks second language is an asset
  • Exemplifies Coast's core values and enjoys working in a culture of accountability
  • Able to work a flexible schedule, which includes evenings, weekends and holidays
Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more

Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted

NO PLACE LIKE COAST