Client Care Coordinator

2 months ago

Belle River, Canada WSAudiology Full time

We are on the hunt for a multi-faceted Client Care Coordinator for our Belle River, Ontario (Lakeshore) clinic located on County Road 22/Renaud Line Road. This full-time, permanent opportunity would be a great career move for someone with strong administration/customer service skills looking to join a growing team.

What you'll do:

Act as the key point of contact for patients at our clinic with client-facing/front-desk responsibilities (answering phones, scheduling appointments, greeting clients)Perform administrative tasks (processing payments, maintaining client files, ordering supplies, receiving incoming mail and packages)Educate patients on hearing device payment plans, insurance direct-billing, trial periods, and basic product questions with the goal of increasing sales and fostering loyalty to our services and productsParticipate in HearCANADA branding and marketing initiatives (attending community-based events, marketing collateral drop-offs, networking with other healthcare providers)Assist clinical team members with sanitization and equipment as directed

What we are looking for:

2+ years of experience in a customer service or administrative capacityExperience in a retail or sales-oriented environment is strongly preferredAn energetic, self-driven person who is excited about business development and community partnerships/marketingExcellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partnerProficiency with scheduling software and MS OfficeA valid driver's license and access to a vehicle is strongly preferred as the role will involve some work related (mileage is compensated) local travel to events/marketing engagements

What’s in it for you:

Competitive hourly pay of $21.00 - $24.00 / hour to start based on experience Quarterly bonus eligibility Employer-paid health, dental, and vision benefits upon day one of hireRRSP program with employer matchingEducation assistance program and ongoing mentorship/professional development opportunitiesA culture that promotes inclusivity and a shared passion in making a positive impact in our community

About our company:

Part of WSAudiology group, HearCANADA provides hearing care services across Canada. We bolster a world-class team of hearing care professionals who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions. 

If you are motivated to make a difference in your community, apply today 

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.

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