Client Care Coordinator
3 months ago
**Lift Community Services** focuses on helping all people thrive in the qathet region by reducing social inequities and by providing support and advocacy for anyone who needs it. Our vision is a welcoming, inclusive, and diversity-affirming community that is free of poverty and full of heart. At Lift, we believe a thriving, sustainable community comes from a collaborative, equitable, future-focused approach.
Our programs and services include employment services, supportive housing and homeless outreach, temporary shelter services, literacy programs and outreach, immigrant services, adult and family on-demand support. We also provide community leadership and development in overdose response planning, poverty reduction planning, and other projects that develop a more connected and resilient community. Lift operates many resource centres in our community, including the local WorkBC Centre, the Community Resource Centre, the Family Place, and the Dr. Elsie Paul Literacy Centre.
Lift Community Services is working with all levels of government to eliminate homelessness in the qathet Regional District. We are seeking individuals who are passionate about supporting from a harm-reduction approach while serving program participants. Lift is an inclusive employer that welcomes applicants from all walks of life Lived experience is valued by our team and we are looking for workers that represent the cultural diversity found in our community.
**The Position**
The Client Care Coordinator is an experienced, social services professional responsible for coordinating high-quality, responsive and relevant services to individuals experiencing or at risk of homelessness. The role of the Supportive Housing Client Care Coordinator is to build trusting relationships with program participants which will enable the participants to maintain housing and reach personalized goals. The Client Care Coordinator collaborates with a wide range of service providers with the goal of assisting participants to achieve tenancy stability, increase financial independence, connect to wellness resources, and increase community integration. Supportive services are offered to best meet participant needs specifically in the areas of physical and/or mental health disability, domestic violence, and substance use. The overall goal is to maximize housing stability for the participants and to put measures in place to prevent participants from returning to homelessness.
We are looking for a dedicated and creative individual with strong leadership, client care, and organization skills, who are committed to making a difference in the lives of the people we serve. You must be a team player who can work collaboratively in a low-barrier setting with multiple competing priorities. This is a front-line role for people who have a natural ability to problem-solve and a passion for working directly with clients.
**Overview**
- **Hours**: 35-hour weeks
- **Shifts**: Monday-Friday with office hours within 0830-1630
- **Hourly Wage**: $27.15/hr on a 5-step wage grid
- **Benefits**: Competitive extended health benefits and an up to 4% matching RSP plan
- **Job Type**: Full-time
- **Reports to**: Housing Services Manager
- **Start Date**: ASAP
- **Closing Date**: Open until filled
**Key Tasks and Competencies**
- Assist individuals in developing an Individualized Service Plan.
- Refer participants to necessary services, and coordinate with other providers.
- Develop trusting relationships with Supportive Housing residents. Engage residents to collaboratively develop goals and service plans for housing, mental health, substance use, health, education, income, employment, and other goal areas.
- Collaborate with Shift Leads and Support Workers to monitor and implement care plans for supportive housing residents.
- Use evidence-based practices in service delivery, such as Trauma Informed Care, Motivational Interviewing, Harm Reduction, Housing First, and Person-Centered Planning.
- Provide outreach, case management, crisis support, advocacy, and other needed services to residents.
- Maintain written and computerized records, compile reports and complete other program documentation (e.g. case notes, incident reports, home visit reports, monthly and quarterly reports). Maintain appropriate confidentiality of resident’s information and records.
- Participate in after-hours on-call rotation.
- Support residents’ wellness and independence.
- Monitor residents’ medical and mental health needs, including monitoring medication management.
- Act as a liaison with other community stakeholders to promote the success of residents and the program.
**Qualifications and Lived Experience/Education and Training**
- A bachelor’s degree in social work, psychology, sociology, counseling or other related social service/science disciplines and two years of experience providing case management services, or equivalent combination of education and experience
- Certificates in First Aid
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