Guest Services Coordinator
4 weeks ago
At the Vancouver Convention Centre, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture.
As British Columbia’s flagship convention centre, we host more than 500 events each year and welcomes hundreds of thousands of global attendees to premier conferences, trade shows, banquets and more.
The Vancouver Convention Centre are hiring a Guest Services Coordinator to join the team on a full-time basis.
As part of our Guest Service Operations Centre (GSOC) team, this role plays a key part in facilitating 24/7/365 event and operational service excellence to multiple internal departments, suppliers, clients, stakeholders, and industry partners. Reporting to the Manager, Guest Services, the Services Coordinator acts as the first point of contact for all client and internal requests, utilizing multiple software systems and resources to ensure event and operational service delivery expectations are met.
This position operates on a compressed work week of four days.
Shifts: Wednesday - Saturday
Hours: 2 week rotation between AM and PM shifts - overnight shifts may be required on occasion.
The hourly rate for this position starts at $22.75.
Offers will be in line with PavCo’s internal pay equity and qualified candidate’s experience and education. Salary discussion and overall compensation package will be presented during initial phone interviews.WHAT YOU WILL DO:
Act as first point of contact for all client and internal requests, ensuring appropriate dispatch and coordination of personnel and resources ensuring operational service delivery expectations are met. Follow internal processes to handle issues and escalate to Operations Manager as required. Monitor and respond to multiple radio channels simultaneously. Coordinate resources during emergency response incidents including dispatching appropriate VCC staff and communicating with first responders. Facilitate information handling and tracking of daily operations, deliveries, lost & found, loading bays, lift booking, onsite parking, and Facility Service Requests Monitor employee entrance and visitor management access control for staff, suppliers & contractors. Coordinate radio tracking including managing inventory and reporting damage and shortages. Coordinate response to critical equipment failure, escalating to Operations Manager as required. Liaise with internal staff, tenants, neighbouring businesses, hotels, city attractions, and city agencies regarding day-to-day operations and to communicate information. Maintain and provide knowledge about the VCC, Vancouver, local attractions, hotels, and restaurants. Maintain current knowledge on all daily venue operations to provide operational service excellence to all stakeholders including identifying process improvements and policy updates. Maintain a detailed and published log of activities during each shift. Contribute to the development and maintenance of resources in the Ungerboeck Documents Library.WHAT YOU WILL BRING:
Grade 12 diploma or equivalent education. Valid BC Security Worker License with a Security Guard license type is an asset. A minimum of two years of experience in a similar role in the event or service industry is an asset. Sound working knowledge of a wide variety of standard software applications including Microsoft Office Programs, iPads, iPhones, and cloud-based software. Good understanding of security operations including CCTV, Access Control and Life Safety Systems Ability to clearly express ideas, thoughts, and concepts verbally and in writing Ability to analyze a situation and make appropriate decisions independently. Problem solving and decision-making skills. Broad knowledge and experience base to find the best solution. Sense of urgency and ability to prioritize. Readily acknowledges when one doesn't know something and takes the steps to find out. Initiative to find better ways, new methods, and processes to get the job done. High collaboration skills to work towards common goals with others. Passion for meeting and exceeding guest/customer expectations.HOW TO APPLY:
Our business is to deliver unparalleled, seamless service to our guests. We also strive to create vibrant and highly rewarding careers for people with passion and drive. If this sounds like an exciting opportunity, please submit your resume and cover letter by clicking on the Apply Now button. We love people who really want to make a difference.
Please note: Only candidates eligible to work within Canada will be considered.
We are proud to be a diverse organization. We welcome all eligible and qualified applicants to apply to join our team, regardless of race, colour, religion, gender, sexual orientation, marital status, age, gender identity or expression, national origin, genetics, disability status, protected veteran status, or any other characteristic protected by applicable law.
Please note that we can only consider applicants who are eligible to work in Canada.
Other details
Pay Type Hourly Employment Indicator Seasonal-
Guest Services Coordinator
2 months ago
Vancouver, Canada Vancouver Convention Centre Full timeAt the Vancouver Convention Centre, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture. As British Columbia’s flagship convention centre, we host more than 500 events each year and welcomes hundreds of thousands of global attendees to...
-
Guest Services Coordinator
1 week ago
Vancouver, Canada BC Pavilion Corporation Full timeGuest Services Coordinator Vancouver Convention Centre, 1055 Canada Place, Vancouver, British Columbia, Canada Req #399 Friday, April 26, 2024 At the Vancouver Convention Centre, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture. ...
-
Guest Services Coordinator
2 weeks ago
Vancouver, Canada BC Pavilion Corporation Full timeGuest Services Coordinator Vancouver Convention Centre, 1055 Canada Place, Vancouver, British Columbia, Canada Req #399 Friday, April 26, 2024 At the Vancouver Convention Centre, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture. ...
-
Guest Experience Centre Consultant
2 weeks ago
Vancouver, Canada Guest Experience Center Full timeOverview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Vancouver)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...
-
Guest Experience Centre Consultant
2 weeks ago
Vancouver, Canada Guest Experience Center Full timeOverview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Vancouver)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...
-
Guest Experience Centre Consultant
2 days ago
Vancouver, Canada Guest Experience Center Full timeOverview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Vancouver, BC)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...
-
Bilingual Guest Experience Centre Consultant
1 week ago
Vancouver, Canada Guest Experience Center Full timeOverview: **RECIPE is looking for a Bilingual Guest Experience Centre Consulant** **to join our Guest Services team!** **(Vancouver)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt,...
-
Guest Services Coordinator
3 weeks ago
Vancouver, BC, Canada Vancouver Convention Center Full timeFriday, April 26, 2024 At the Vancouver Convention Centre, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture. As British Columbia’s flagship convention centre, we host more than 500 events each year and welcomes hundreds of thousands...
-
Guest Service Associate
2 months ago
Vancouver, Canada Sheraton Vancouver Wall Centre Hotel Full time**ABOUT US** The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves;...
-
Guest Service Associate
2 months ago
Vancouver, Canada Sheraton Vancouver Wall Centre Hotel Full time**COMPANY**:Sheraton Vancouver Wall Centre Hotel **BUSINESS ADDRESS**: 1088 Burrard St, Vancouver, BC V6Z 2R9 **JOB TYPE**:Permanent **GUEST SERVICE ASSOCIATE** The Guest Service Associate (GSA) is focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. In this position, you will...
-
Coordinator - Guest Experience Programs
2 months ago
Vancouver, Canada Vancouver Airport Authority Full timeYVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Passenger Experience is an integral part of YVR’s mission of delivering a memorable travel journey for our guests. The Passenger Experience team drives effortless travel for our guests, while also providing an experience...
-
Guest Services Coordinator
3 weeks ago
Vancouver, British Columbia, Canada Compass Group Full timeYou might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote...
-
Guest Services Coordinator
2 weeks ago
Vancouver, British Columbia, Canada Compass Group Full timeYou might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote...
-
Guest Services Agent
2 days ago
Vancouver, Canada Level Full timeThere is an opportunity for a guest services agent to join our team in Vancouver. The Guest Services Agent is responsible for delivering hospitality to registering hotel guests and residential tenants by managing reservations and providing information about rooms, rates, and amenities. **About the company**: **LEVEL** Nestled in the heart of vibrant urban...
-
Guest Experience Event Coordinator
2 weeks ago
Vancouver, Canada Compass Group Canada Full time**Position**: Guest Experience Event Coordinator **Location**: **Accenture Vancouver** **Address**: (510 W Georgia St. Suite 2075 Vancouver, BC V6B 0M) **Salary**: $50,000 **Additional benefits**: 3 weeks vacation, excellent healthcare benefits, RRSP matching plan At Compass, we turn ordinary acts of service into extraordinary moments that make a...
-
Coordinator, Guest Experience
1 week ago
Vancouver, Canada Vancouver Aquarium Full timeVancouver Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on working towards bringing families closer together and to creating memories worth repeating. Our Core Values - greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving - give us purpose and...
-
Manager, Guest Services
2 months ago
Vancouver, Canada BC Pavco Full timeOur vision is to be the global leader in outstanding venues and events with a mandate to generate economic and community benefit for the people of British Columbia through prudent management of public facilities. The Manager, Guest Services is responsible for the Guest Services Centre (GSC) and related team, including direct reporting of the Guest Services...
-
Guest Services Supervisor
2 weeks ago
North Vancouver, Canada Grouse Mountain Full timeSupervisor, Guest Services **Job Title**: Supervisor, Guest Services **Department**: Sales, Guest Services **Reporting Manager**: Manager, Guest Services **Role Status**: Full time, permanent Our team is dedicated to Grouse Mountain's renowned excellence and its continued growth as Vancouver's premier mountain resort. Grouse Mountain offers a...
-
Guest Services Supervisor
2 weeks ago
North Vancouver, Canada Grouse Mountain Full timeEveryday we aim to provide a high quality, dynamic and authentic mountain playground where locals and tourists can escape, have fun, learn and challenge themselves, embracing the outdoors and key elements of BC culture. Our friendly and informative staff will help guests to create enduring memories based on remarkable experiences. Supervisor, Guest...
-
Guest Services Agent
21 hours ago
Vancouver, Canada Marriott International, Inc Full time**Additional Information** Full Time, Overnight Shift, Pay: $21.00/hour, six months pay: $24.50/hour, one year pay: $28.00/hour as per CBA **Job Number** 24051543 **Job Category** Rooms & Guest Services Operations **Location** The Westin Bayshore Vancouver, 1601 Bayshore Drive, Vancouver, BC, Canada VIEW ON MAP **Schedule** Full-Time **Located...