Senior Client Specialist
5 months ago
Location: Montréal, Québec, CA
About GardaWorld Cash Services:
GardaWorld Cash Services is the leading provider of customized end-to-end cash solutions in North America, including secure transportation, cash management, cash vault processing, ATM and cash recycler services. As the largest processor of cash, coin and check in Canada and the US, we manage and move over $8B in cash every day serving the financial, commercial, government and corporate sectors.
GardaWorld Cash is headquartered in Boca Raton, Florida, with GardaWorld Cash Canada having headquarters in Montreal, Quebec. We have a team of more than 10,000 cash services professionals, with strategically located secured branches and processing centers across North America, supported by sophisticated technology, 24/7 client support and logistical expertise.
Your mission:
The Senior Client Specialist – Banking Clients oversees client relations, handling escalations, prioritizing communications, and coordinating requests across departments.The role focuses on maintaining client satisfaction through effective service management and proactive problem-solving in a dynamic business setting.
Your responsibilities:
Act as a privileged intermediary for the client, listening to their needs and requirements; serve as the primary point of contact for escalations. Receive and prioritize client calls and emails. Handle client requests and ensure follow-up. Coordinate various requests between work teams. Monitor service quality, prepare monthly reports on negotiated service agreements, and other related reports. Maintain client profiles in the computer system. Maintain and generate reports on databases associated with client case management. Produce, validate, and invoice special service requests. Coordinate orders for supplies and stationery. Conduct thorough research to find missing items to complete transactions and support clients with cash management aspects of contracts. Support and participate with sales teams in weekly/monthly client meetings. Have knowledge of accounting (understanding of general ledger accounts, debits, credits, etc.). Bring new ideas to improve our processes. Participate in solution design. Participate in implementing recommendations and facilitate team adoption as needed. Any other related tasks related to customer service excellence and improving client relations.Skills and abilities required:
Expert in research. Knowledge of banking back office and accounting. Excellent team player. Knowledge or experience in Cash Management and Secure Transport (an asset). Excellent customer service skills. Bilingual (spoken/written) in English and French. Comfortable with CRM systems and various computer software. (Freshdesk) Proficiency in Microsoft Word, Excel, and Outlook. Strong organizational skills and ability to manage priorities. Exceptional communication and problem-solving skills. Professionalism, autonomy, and ability to adapt in a fast-paced, evolving environment.Why choose GardaWorld Cash?
Competitive salary Insurance: drug plan, vision, dental care, life, disability Retirement plan Work-life balance Employee Assistance Program Free parking on site Corporate discounts Dynamic work team Global company offering long term career opportunities Mentoring, coaching and training opportunitiesIf you are a self-motivated, ethical individual who has excellent professional judgment and seeks to have a direct impact on the success of the company and grow with it, this is the position for you.
Although all applications will be considered, only those candidates selected will be contacted.
-
Senior Client Specialist
4 weeks ago
Montreal, Quebec, Canada GardaWorld Full timeJob Title: Senior Client Specialist - Banking ClientsGardaWorld Cash Services is seeking a highly skilled Senior Client Specialist to join our team. As a Senior Client Specialist, you will be responsible for overseeing client relations, handling escalations, and prioritizing communications across departments.Key Responsibilities:Act as a privileged...
-
Senior Client Specialist
4 weeks ago
Montreal, Quebec, Canada GardaWorld Full timeJob Title: Senior Client Specialist - Banking ClientsGardaWorld Cash Services is seeking a highly skilled Senior Client Specialist to join our team. As a Senior Client Specialist, you will be responsible for overseeing client relations, handling escalations, and prioritizing communications across departments.Key Responsibilities:Act as a privileged...
-
Senior Client Specialist
4 weeks ago
Montreal, Quebec, Canada GardaWorld Full timeAbout the RoleWe are seeking a highly skilled Senior Client Specialist - Banking Clients to join our team at GardaWorld Cash Services. As a key member of our client relations team, you will be responsible for overseeing client relationships, handling escalations, and coordinating requests across departments.Key ResponsibilitiesMonitor service quality and...
-
Senior Client Specialist
4 weeks ago
Montreal, Quebec, Canada GardaWorld Full timeAbout the RoleWe are seeking a highly skilled Senior Client Specialist - Banking Clients to join our team at GardaWorld Cash Services. As a key member of our client relations team, you will be responsible for overseeing client relationships, handling escalations, and coordinating requests across departments.Key ResponsibilitiesMonitor service quality and...
-
Senior Client Specialist
2 months ago
Montreal, Quebec, Canada GardaWorld Full timeSenior Client Specialist - Banking ClientsGardaWorld Cash Services is a leading provider of customized end-to-end cash solutions in North America. As a Senior Client Specialist - Banking Clients, you will play a critical role in maintaining client satisfaction through effective service management and proactive problem-solving.Key Responsibilities:Act as a...
-
Senior Client Specialist
2 months ago
Montreal, Quebec, Canada GardaWorld Full timeSenior Client Specialist - Banking ClientsGardaWorld Cash Services is a leading provider of customized end-to-end cash solutions in North America. As a Senior Client Specialist - Banking Clients, you will play a critical role in maintaining client satisfaction through effective service management and proactive problem-solving.Key Responsibilities:Act as a...
-
Senior Client Specialist
2 weeks ago
Montreal, Quebec, Canada GardaWorld Full timeAt GardaWorld Cash Services, we are seeking a Senior Client Specialist – Banking Clients to oversee client relations, handle escalations, and prioritize communications. This role focuses on maintaining client satisfaction through effective service management and proactive problem-solving in a dynamic business setting.Your Key Responsibilities:Act as a...
-
Senior Client Specialist
4 weeks ago
Montreal, Quebec, Canada GardaWorld Full timeAbout GardaWorld Cash ServicesGardaWorld Cash Services is a leading provider of customized end-to-end cash solutions in North America, including secure transportation, cash management, cash vault processing, ATM and cash recycler services. As the largest processor of cash, coin and check in Canada and the US, we manage and move over $8B in cash every day...
-
Senior Client Specialist
4 weeks ago
Montreal, Quebec, Canada GardaWorld Full timeAbout GardaWorld Cash ServicesGardaWorld Cash Services is a leading provider of customized end-to-end cash solutions in North America, including secure transportation, cash management, cash vault processing, ATM and cash recycler services. As the largest processor of cash, coin and check in Canada and the US, we manage and move over $8B in cash every day...
-
Senior Client Specialist
4 months ago
Montreal, Canada GardaWorld Full timeSelect how often (in days) to receive an alert: Senior Client Specialist - Banking Clients Business Unit: Cash Services Career Area: Operations and Administration Location: Montréal, Quebec, CA About GardaWorld Cash Services: GardaWorld Cash Services is the leading provider of customized end-to-end cash solutions...
-
Senior Client Specialist
5 months ago
Montreal, Canada GardaWorld Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Senior Client Specialist - Banking Clients Business Unit: Cash Services Career Area: Operations and Administration Location: Montréal, Quebec, CA About GardaWorld Cash Services:...
-
Senior Banking Specialist
2 weeks ago
Montreal, Quebec, Canada National Bank Full timeAs a key member of the National Bank team, you will play a vital role in delivering exceptional client experiences and driving business growth in the banking services sector.With a strong background in customer service and banking expertise, you will be responsible for providing sound advice and solutions to clients, while maintaining a collaborative...
-
Senior Client Specialist
2 weeks ago
Montreal, Quebec, Canada GardaWorld Full timeAbout the Role:The Senior Client Specialist – Banking Clients is a key position within GardaWorld Cash Services, responsible for overseeing client relations, handling escalations, and prioritizing communications across departments.Key Responsibilities:Act as a privileged intermediary for the client, listening to their needs and requirements.Receive and...
-
Senior Client Specialist
2 weeks ago
Montreal, Quebec, Canada GardaWorld Cash Full timeAbout the Role:The Senior Client Specialist – Banking Clients is a key position at GardaWorld Cash, responsible for overseeing client relations, handling escalations, and prioritizing communications. This role focuses on maintaining client satisfaction through effective service management and proactive problem-solving in a dynamic business setting.Key...
-
Senior Client Specialist
3 weeks ago
Montreal, Quebec, Canada GardaWorld Full timeAbout the Role:The Senior Client Specialist – Banking Clients is a key position within GardaWorld Cash Services, responsible for overseeing client relations, handling escalations, and prioritizing communications. This role focuses on maintaining client satisfaction through effective service management and proactive problem-solving in a dynamic business...
-
Senior Client Specialist
1 month ago
Montreal, Quebec, Canada GardaWorld Cash Full timeAbout the RoleGardaWorld Cash is seeking a highly skilled Senior Client Specialist - Banking to join our team. As a key member of our client services team, you will be responsible for maintaining strong relationships with our banking clients, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesAct as a primary point of...
-
Senior Client Specialist
1 month ago
Montreal, Quebec, Canada GardaWorld Cash Full timeAbout the RoleGardaWorld Cash is seeking a highly skilled Senior Client Specialist - Banking to join our team. As a key member of our client services team, you will be responsible for maintaining strong relationships with our banking clients, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesAct as a primary point of...
-
Senior Client Specialist
1 month ago
Montreal, Quebec, Canada GardaWorld Cash Full timeAbout the RoleGardaWorld Cash is seeking a highly skilled Senior Client Specialist - Banking to join our team. As a key member of our client services team, you will be responsible for maintaining strong relationships with our banking clients, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesAct as a primary point of...
-
Senior Client Specialist
1 month ago
Montreal, Quebec, Canada GardaWorld Cash Full timeAbout the RoleGardaWorld Cash is seeking a highly skilled Senior Client Specialist - Banking to join our team. As a key member of our client services team, you will be responsible for maintaining strong relationships with our banking clients, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesAct as a primary point of...
-
Senior Client Specialist
3 weeks ago
Montreal, Quebec, Canada GardaWorld Full timeAs a Senior Client Specialist – Banking Clients at GardaWorld Cash Services, you will oversee client relations, handle escalations, prioritize communications, and coordinate requests across departments.The role focuses on maintaining client satisfaction through effective service management and proactive problem-solving in a dynamic business setting.Your...
