Reservations Sales Coordinator

3 weeks ago

Winnipeg, Canada FAIRMONT Full time
Job Description

The Reservations Sales Coordinator is an integral part of the reservations team as they take care of all specific corporate reservations, leisure travel guests and group support. This ensures consistency in handling all our reservations and ensures our information is correct in the PMS/CRS.

What you will be doing:

  • Answers the Reservations / Corporate Partners telephone line, and uses professional communication skills, sales technique, and reservation standards to maximize revenue and create positive customer experiences. 
  • Maintains positive relationships with key corporate partners and travel agents by responding to customer inquiries, improving processes, and participating in relationship building activities
  • Responds to e-mail and written inquiries in a professional business manner, using appropriate grammar, sentence structure, and letter structure.  Drives revenue by integrating sales techniques into written correspondence.
  • Works with clients to troubleshoot issues relating to distribution systems.
  • Assists with the timely payment of travel agent commissions and responds to travel agent commission inquiries.
  • Ensures the daily checklist is completed.
  • Acts as a liaison between the hotel and the Global Reservations Centre, taking ownership for troubleshooting issues and streamlining communication.
  • Assisting with group-related reservation activity (rooming lists, etc.)
  • Responsible for accurate reservations checks in order to ensure smooth, fast and efficient check in
  • Assists with weekly reservations reports
  • Carries out other special projects and duties as assigned.
  • Adhering to all colleague health and safety responsibilities
  • Adhering to the hotel’s environmental policies and procedures

Qualifications

  • Previous customer related experience is required
  • Previous Property Manager System experience is preferred
  • Strong interpersonal and problem-solving abilities
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • High attention to detail
  • At least one year hotel or office experience, preferably in Front Office or guest contact position.
  • Epitomises a professional business manner, demonstrating an ability to communicate professionally both verbally in and in writing.
  • Strong Ability to use sales technique and relationship-building skills to drive positive business results.   Must be “Recommended” in Reservations Sales Agent Perceiver Interview, and show strength in relationship building and sales ability.
  • Ability to maintain a high level of responsibility and accountability, making strong independent business decisions when necessary.
  • Demonstrated computer literacy on Property Manager, Excel, Word, Outlook. With a minimum typing speed of 40 words per minute. CRS (Central Reservations System) experience an asset.
  • Commitment to provide excellent guest service that exceeds expectations, with a history of responding empathetically and with urgency to guests’ and team needs.
  • Ability to effectively solve problem and make decisions in a personable and self-confident manner.
  • Proven ability to remain focused and service-oriented in a fast-paced environment.
  • Ability to manage and execute multiple tasks within strict deadlines.
  • Ability to work independently and as a team-member
  • Physical ability to perform the duties of the job
  • Shows strong initiative


Additional Information

What’s in it for you:

  • Full time employees will be eligible to join the benefit plan which includes extended medical (Health, Dental, Life Insurance, Short Term Disability)
  • Full time employees will also be eligible to participate in Fairmont Pension Plan, which includes matched employee contributions
  • Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Located in the heart of vibrant downtown Winnipeg, Manitoba -- at the historic corner of Portage and Main -- Fairmont Winnipeg luxury hotel extends the naturally warm reception of the Prairies. Just step outside our Winnipeg hotel and the city is at your feet.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We are happy to provide you accommodation at any stage of the application process, please contact the Talent & Culture Department and we will work with you to accommodate your needs.

Visa Requirements:  To be eligible for employment with Fairmont Winnipeg, you must be in possession of a working visa for Canada. We do not provide offer letters to applicants seeking to get their work visas.  Applicants must have their work visas in place prior to applying.

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