Operations Manager

2 weeks ago

Surrey, Canada Fitness World Full time

The Operations Manager oversees the administration and operations of a Fitness World location. Working in partnership with and reporting to the General Manager, this position has a multi-faceted role. Primary responsibilities include Front Desk operations, childminding, member retention, retail and liaise between Head Office and the Club.

Responsibilities

Recruit, train and develop, front desk team by maintaining staff communication log and holding front desk team meetings bi-weekly.

Complete all administrative activities, including employee paperwork (new hire, changes, and separations), onboarding, scheduling, incident reporting, etc.

Responsible for bringing Fitness World's core values and mission statement to life by promoting a friendly, fitness-focused environment through leading by example, including regular team clean announcements and leader led action.

Proactively document and suggest process improvements as the company grows

Strong knowledge of all monthly promotions, contests and membership and PT products

Partner with cross-functional department leaders such as Sales, Fitness and Maintenance to ensure clubs alignment on processes and procedures.

Childminding

All childminding staff certifications and back-ground check requirements are current and on file.

Regular audit of payments and child check-ins.

Ensure childminding staff adhere to FW childminding policies and procedures while providing safe, quality care in a friendly clean environment.

Inventory Management

Ensure all retail products are ordered, received, counted and merchandised according to company standards.

Review and discuss monthly shrink report with Manager of Club Operations and the General Manager

Education & Experience

Experience managing in fast paced environments, customer service, hospitality or retail experience preferred.

Ability to communicate effectively with all levels in the organization.

Excellent written and verbal communication skills.

Strong organizational skills and proactive problem solver.

Proficient computer use skills and intermediate Microsoft Office skills

Our Perks:

Competitive compensation

Group benefits (dental, extended health & travel)

Complimentary membership to all locations (16 & growing) for you and one other

Discounted personal training, supplements and retail clothing

Flexible schedule to work out during the day

Our Values: 

Fun: We laugh, smile and enthusiastically have a good time, all the time

Passion: We put our all into everything we do and empower each other to be our best selves every day

Teamwork: We build together, creating a motivating space for shared growth

Inclusive: We welcome everyone to be part of our world and pride ourselves in being a community for all

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