Customer Service Manager
3 weeks ago
Requisition ID: 200265
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
About the role
What you’ll be doing…
Our Customer Experience Leads/ Alexandria/ Permanent/ Full-time 37.5h are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture.
Is this role right for you? In this role you will:
- Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates
- Build strong customer relationships and deliver excellent customer service
- Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.
- Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience
- Act as a change management lead by assisting with the implementation of new policies and procedures
Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:
- Excellent leadership skills, able to coach and develop your team
- Strong customer service skills
- Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset
- Excellent communication skills
- Availability to work a flexible schedule
- Previous banking experience is a strong asset
- Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
What’s in it for you?
- The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
- A rewarding career path with diverse opportunities for professional development
- An organization committed to making a difference in our communities– for you and our customers.
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package.
Location(s): Canada : Ontario : Alexandria
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
-
Customer Service Representative
3 weeks ago
Alexandria, Canada National Service Solutions Full time**SCOPE OF POSITION**: The Customer Service Representative provides the key communication link between our customers, sales, shipping, and scheduling and plays a critical role in the building of external and internal relationships, thus contributing to the successes of the Company. The incumbent will be assigned a geographical region and will be tasked with...
-
Inside Sales/customer Service Representative
3 weeks ago
Alexandria, Canada National Service Solutions Full time**SCOPE OF POSITION**: The Customer Service Representative provides the key communication link between our customers, sales, shipping, and scheduling and plays a critical role in the building of external and internal relationships, thus contributing to the successes of the Company. The incumbent will be assigned a geographical region and will be tasked with...
-
Customer Service Manager
4 weeks ago
Alexandria, Canada Scotiabank Full timeRequisition ID: 176588 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **What you’ll be doing** Customer Service Manager/Permanent/37.5 hours/Alexandria Our Customer Service Manager (Alexandria) are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we...
-
Customer Service Manager
1 week ago
Alexandria, Ontario, Canada Scotiabank Full timeRequisition ID: 200265Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.About the role:What you'll be doingOur Customer Experience Leads/ Alexandria/ Permanent/ Full-time 37.5h are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first,...
-
Customer Service Manager
1 week ago
Alexandria, Ontario, Canada Scotiabank Full timeRequisition ID: 200265Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role What you'll be doing... Our Customer Experience Leads/ Alexandria/ Permanent/ Full-time 37.5h are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers...
-
Customer Service Manager
4 weeks ago
Alexandria, Canada Scotiabank Full timeRequisition ID: 200265 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What you’ll be doing** Our Customer Experience Leads/ Alexandria/ Permanent/ Full-time 37.5h are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our...
-
Customer Service Manager
1 day ago
Alexandria, Canada Scotiabank Full timeRequisition ID: 200265 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What you’ll be doing** Our Customer Experience Leads/ Alexandria/ Permanent/ Full-time 37.5h are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our...
-
Customer Service Manager
4 weeks ago
Alexandria, Canada Scotiabank Full timeRequisition ID: 200265 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role What you'll be doing… Our Customer Experience Leads/ Alexandria/ Permanent/ Full-time 37.5h are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our...
-
Customer Service Manager
3 weeks ago
Alexandria, Canada Scotiabank Full timeRequisition ID: 200265 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role What you'll be doing… Our Customer Experience Leads/ Alexandria/ Permanent/ Full-time 37.5h are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our...
-
Customer Service Advisor
3 weeks ago
Alexandria, Canada Alexandria Camping Centre Full timeEstablished and growing family owned and operated RV dealership with 2 locations is looking to fill the position with a dynamic and positive individual who has at least 6 months of proven customer service experience. **Key duties/responsibilities**: - Handle inquiries, attend to questions and queries in person, over the phone or online. - Provide support...
-
Customer Service Representative
2 weeks ago
Alexandria, Canada Moulure Alexandria Moulding Inc. Full time**SCOPE OF POSITION**: The Customer Service Representative provides the key communication link between our customers, sales, shipping, and scheduling and plays a critical role in the building of external and internal relationships, thus contributing to the successes of the Company. The incumbent will be assigned a geographical region and will be tasked with...
-
Customer Service Representative
4 weeks ago
Alexandria, Canada Alexandria Moulding Full timeSpecialty Building Products is a people first organization. Alexandria Moulding is an SBP Brand. You may be wondering, why should I join **Specialty Building Products**? - We live our **Core Values **and they reflect what we actually believe and how we actually behave. They are who we are. You are joining a team that is built upon a strong culture and...
-
Customer Service Representative
3 weeks ago
Alexandria, Canada BMO Financial Group Full time53 Main Street South Alexandria Ontario,K0C 1A0 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...
-
Customer Service Representative
3 weeks ago
Alexandria, Canada Scotiabank Full timeRequisition ID: 179451 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Alexandria/ Temporary Assignment/ Part-Time 18.75h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our...
-
Customer Service Representative
1 week ago
Alexandria, Ontario, Canada Alexandria Moulding Full timeSpecialty Building Products is a people first organization. Alexandria Moulding is an SBP Brand.You may be wondering, why should I join Specialty Building Products? We live our Core Values and they reflect what we actually believe and how we actually behave. They are who we are. You are joining a team that is built upon a strong culture and standards for...
-
Customer Service Representative
4 weeks ago
Alexandria, Canada Alexandria Moulding Full time**Alexandria Moulding is nestled in the Township of North Glengarry. **Alexandria is a unique and vibrant community situated in a strategic location and possessing an enviable quality of life, which is reflected its rural and small-town character and is enhanced by a commitment to preserving its agricultural and natural resources, its historical and cultural...
-
Customer Service Representative
2 weeks ago
Alexandria, Canada Alexandria Moulding Full time**Alexandria Moulding is nestled in the Township of North Glengarry. **Alexandria is a unique and vibrant community situated in a strategic location and possessing an enviable quality of life, which is reflected its rural and small-town character and is enhanced by a commitment to preserving its agricultural and natural resources, its historical and cultural...
-
Customer Service Representative
4 weeks ago
Alexandria, Canada Alexandria Moulding Full time**SCOPE OF POSITION**: The Customer Service Representative provides the key communication link between our customers, sales, shipping, and scheduling and plays a critical role in the building of external and internal relationships, thus contributing to the successes of the Company. The incumbent will be assigned a geographical region and will be tasked with...
-
Customer Service Representative
4 weeks ago
Alexandria, Canada Alexandria Moulding Full time**SCOPE OF POSITION**: The Customer Service Representative provides the key communication link between our customers, sales, shipping, and scheduling and plays a critical role in the building of external and internal relationships, thus contributing to the successes of the Company. The incumbent will be assigned a geographical region and will be tasked with...
-
Customer Service Representative
2 weeks ago
Alexandria, Canada Alexandria Moulding Full time**SCOPE OF POSITION**: The Customer Service Representative provides the key communication link between our customers, sales, shipping, and scheduling and plays a critical role in the building of external and internal relationships, thus contributing to the successes of the Company. The incumbent will be assigned a geographical region and will be tasked with...
