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Inside Sales/customer Service Representative

4 months ago

Alexandria, Canada National Service Solutions Full time

**SCOPE OF POSITION**:
The Customer Service Representative provides the key communication link between our customers, sales, shipping, and scheduling and plays a critical role in the building of external and internal relationships, thus contributing to the successes of the Company. The incumbent will be assigned a geographical region and will be tasked with developing and maintaining strong working relationships with customers and potential prospects.

**RESPONSIBILITIES**:

- Manage, support, assist and follow assigned accounts.
- Process and track orders and call upon major accounts.
- Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer and document interactions through contact tracking.
- Troubleshoot customer issues over the phone.
- Respond to and resolve customer questions and concerns in a timely manner.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
- Provide assistance to sales representatives on account management.
- Able to handle high volume of telephone calls, internal requests and frequent interruptions in an open environment concept.
- Highly developed sense of integrity and commitment to customer satisfaction and demonstrated passion for excellence with respect to treating and caring for customers.
- Organized and capable of performing under pressure with tight deadlines.
- Ability to communicate clearly and professionally, both verbally and in writing in both official languages (English and French)
- Advance computer knowledge in Microsoft Office programs.
- Considerable independent judgment and decision making in carrying out assignments.
- Possess a strong work ethic and team player mentality.
- Mobility to travel. Valid driver’s license and passport.

**ASSETS**:

- Knowledge of AX Microsoft Dynamic 2012 will be considered a strong asset.
- Industry knowledge (Building Materials, Moulding, Residential and Commercial Construction).

**EXPERIENCE/EDUCATION**:

- 3-5 years previous experience in manufacturing, planning, operations or customer service.
- Post-secondary diploma or equivalent education and related experience.
- Moulure Alexandria Moulding Inc_ _is an equal opportunity employer and will reasonably accommodate applicants with disabilities during the selection process._

**Salary**: $45,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Alexandria, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: One location