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Customer Service Representative
2 months ago
Job Title: Customer Service Representative
Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing excellent customer support, resolving inquiries, and ensuring customer satisfaction. The ideal candidate is patient, detail-oriented, and thrives in a fast-paced environment.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues, complaints, and questions with accuracy and efficiency.
- Maintain a thorough understanding of company products, services, and policies to better assist customers.
- Process orders, returns, and exchanges according to company procedures.
- Document customer interactions, feedback, and issue resolutions in the CRM system.
- Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service.
- Collaborate with team members and other departments to improve the overall customer experience.
Skills, Knowledge and Expertise
- High school diploma or equivalent (Bachelor’s degree preferred).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities with attention to detail.
- Ability to multitask, prioritize, and manage time efficiently.
- Proficient in using CRM software and other customer service tools.
Benefits
- Competitive salary and performance-based bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and growth.
- Creative and collaborative work environment.
Founded with a vision to redefine the architectural landscape, Fresh Form Draft brings together a team of diverse talents, each contributing their unique expertise to every project we undertake. Our collaborative approach ensures that every client’s aspirations are not only met but exceeded. From conceptualization to realization, we work hand in hand with our clients to bring their dreams to life, weaving their stories and desires into the very fabric of our designs.
