Business & Operations Manager

4 weeks ago

Hamilton, Canada McMaster University Full time

Job Summary:

The Business and Operations Manager provides strategic support with respect to assigning priorities, identifying, and implementing new initiatives, financial recommendations, and decision-making. The Business and Operations Manager must be proactive, strategic, demonstrate business and financial acumen, initiative, and innovative thinking to support program success. The Business and Operations Manager will provide effective and efficient management of all administrative activities of a large, complex program with multiple services (including cost recovery, academic units, and external partnerships). The Business and Operations Manager is accountable for the management and administration of the financial, human, and physical resources in accordance with university policies and procedures and departmental goals and objectives. In addition, the Business and Operations Manager ensures compliance with the Committee on Accreditation of Continuing Medical Education (CACME) program accreditation standards, health professional licensing regulations, Public Hospitals Act and institutional legislative requirements.

Accountabilities:

Business and Operational Oversight

Determines, develops, and maintains key performance indicators that effectively inform decision making, including metrics that support timely responses to emerging issues for the CPD office. Develops business plans to address enrollment, collaborations with internal and external stakeholders, cost-effectiveness and program responsiveness to planning committee and participant needs. Develops and implements both short and long-term plans to ensure the effective and efficient use of all operational resources. Defines projects, assigns priorities, allocates work to staff, and monitors progress of new and existing projects as they relate to programming. Conducts market research to determine viability of new programs and supports, writing business cases for new programs, including creating costing models and determining program resource requirements. Enhances the profile and reputation of the CPD office and its programming internally and externally by engaging the community through various events. Oversees the execution of communication strategy, including events marketing materials. Develops and oversees the implementation of marketing and reputation management strategies for the CPD Office and various programs. Manages current relationships and develops new relationships with key internal and external stakeholders such as, the FHS library, the Faculty schools and programs, finance, resident program alumni, faculty members, mentors, coaches, speakers, etc. Collaborates with departments, schools and distributed education campuses in matters related to CPD. Manages and monitors communications for soliciting sponsorship and contracts with sponsors and exhibitors. Manages relationships with external organizations to ensure independence of the planning process of CPD educational activities. Oversees the development and maintenance of databases and data analytic tools; implicit with this activity is analysis of data and providing recommendations based on findings. Provides effective and efficient business and operations management of a large number of education activities (conference, courses, workshops and online learning). Oversees the management and administrative activities of the programs, including program support, fiscal and human resource activities.

Financial Management

Oversees and manages program budgets up to 2.5 million dollars. Develops, monitors, and implements the annual CPD operating budget (includes multiple operating budgets for programs and individual activities) Works directly with CPD faculty leadership and Faculty Affairs leadership to set fiscal priorities, oversee development and maintenance of program-based budgets, and support required reporting, reconciliation, and adjustments. Ensures compliance with University and CPD budget policies and financial procedures. Conducts monthly formal reviews of all accounts, projecting fiscal results and planning for subsequent budgets accordingly. Ensures the preparation and provides oversight of all appropriate reporting and year-end documentation. Responsible for assessing fee for service models for the programs offered and project supply and demand to support financial outcomes for revenues/losses and development recommendations to be in a revenue generating position. Manages and monitors vendor contracts related to the space management, venues and suppliers for events and office administration.

Human Resources

Manages a team of professionals, which may include off-site groups, and is accountable for the performance development and coaching of direct reports and supports their task execution. Oversees the day-to-day activities through direct supervision of the office staff and provision of guidance to others in the reporting area. Ensures compliance with Human Resources policies and procedures, collective agreements, evaluates needs and recommends reallocation of resources, training, responsible for performance management and hiring decisions. Contributes to and promotes workplace safety, diversity, and equity goals within the department Is responsible for faculty, staff and learners who require accommodations and ensuring the appropriate implementation of the required accommodation.

Qualifications:

Knowledge/Skills:

Ability to manage large scale resources. Knowledge of higher education an asset Excellent management skills, including an understanding of managing a service operation. Ability to manage in a complex environment (multiple programs/multiple stakeholders) using sound judgement. Strong ability to lead, encourage, and set high performance standards for self and others. Excellent communication skills Strong negotiation skills Excellent technical and analytical skills to continually monitor internal and external trends and to develop plans to react appropriately. Excellent business administration skills including an ability to plan and execute strategy, assess, recommend, and implement quality improvement initiatives. Resilience to deal with emotionally charged or difficult situations with students, administration, faculty and staff members (over multiple programs) Extensive knowledge of human resources practices, specifically knowledge of and experience working in a unionized environment Financial knowledge, including budgeting, variance analysis, account reconciliation and reporting. Confidence, professionalism, and diplomacy required when an unpopular stand needs to be taken. Exceptional project management skills Ability to develop strong relationships with stakeholders. Experience with data analytics and marketing analytics with the ability to link it to strategic decision-making

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