Business Relationship Manager

3 weeks ago

Hamilton, Canada City of Hamilton Full time

**About the City of Hamilton**

**Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason**

**JOB POSTING**

JOB ID #: 20777

Business Relationship Manager
Corporate Services
Information Technology
Hamilton Public Library

NUMBER OF VACANCIES: 2

UNION/NON-UNION: Non Union Mgmt Professional

HOURS Of WORK: 35.00 per week
- GRADE: 7
- SALARY/HOUR: $58.842 - $68.820 per hour- Note: See appropriate Collective Agreement or the Non Union Salary Range for details.

STATUS/LENGTH: Full-Time Regular

Job Description ID #: 7371

SUMMARY OF DUTIES

Reporting to the Manager, Strategy & Architecture, the Business Relationship Manager (BRM) serves as a senior strategic liaison between Corporate IT and the business units and provides strong leadership and innovation to achieve business outcomes through strategic technology enablement and investments. The BRM is an embedded partner who is an advocate for the business, a value creator and trusted advisor to senior and departmental leadership teams. The BRM is a champion for business process and continuous improvement through performance measurement and will manage the expectations of business stakeholders and IT. The BRM will understand the business strategies and multiyear business plans of the business and ensure alignment with the IT Strategy and Roadmap.

GENERAL DUTIES

Provide supervision to IT staff responsible for the development and implementation of strategies, plans and roadmaps as prioritized by the business to ensure strong and consistent focus is maintain on achieving business outcomes and overall progress is maintained throughout the entire project lifecycle.

Complete performance evaluations for IT staff responsible for the delivery of initiatives prioritized by the business and aligned with the IT Strategy. Responsible for the performance management of staff including direction, coaching/mentoring, motivation, scheduling and confidential matters.

Responsible for recruiting, interviewing, orientation and training of staff to support the development and implementation of project portfolios and project execution.

Manage and maintain business relationships with the senior leadership of the user departments. Oversee and manage the alignment of the department multiyear business plan with the IT multiyear business plan.

Recommend cost-effective technology solutions that meet the business needs of the city, working collaboratively with the IT Leadership Team and decision makers in other departments.

Develop and implement supporting strategies, plans, milestones and roadmaps in collaboration with business and IT stakeholders.

Develop and manage project capital and identify impact to operating budgets for prioritized project portfolio initiatives.

Develop and maintain deep understanding and knowledge of the business and business processes in order to identify opportunities for improvement / transformation of service delivery through technology enablement.

Effectively communicate through defined communication plans on the status of IT service and project delivery.

Provide regular business and IT stakeholder communications regarding business unit activities, initiatives, pain points and opportunities for continual improvement. Develop and present council reports, presentations to SLT, DLT and other stakeholders as required.

Support the development and ongoing evolution of the IT Strategy, focused on business stakeholder engagement, their departmental business strategies, constraints, drivers and needs.

Coordinate with the IT Leadership Team to effectively and efficiently utilize IT resources - including personnel and equipment - across the IT organization in alignment with department business plan and priorities.

Establish and maintain a technology portfolio for departmental leadership teams. Define and forecast the resource demands and costs to execute the portfolio initiatives.

Establishes and manages delivery of quality services through the establishment and monitoring of Key Performance Indicators (KPI) for operations and for end-user service delivery.

Deliver performance management analysis to define key service metrics, dashboards and standards to measure, monitor and improve the performance of the technology portfolio / program and business outcomes.

Oversee and continually monitor the Service Level Agreement (SLA) between IT and the business.

Recommends action plans to Corporate IT and Departmental leadership team

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