Senior Product Analyst, Member Experience

4 weeks ago

Montreal, Canada Diagram Full time

Your role asSenior Product Analyst

Reporting to Hubert Gagnon-Lamonde, Senior Director of Product Management in the Member Experience group, you will contribute to Dialogue’s mission of improving the health and wellness of employees by defining and driving its member experience via data.

More broadly, the Member Experience group is responsible for the entire journey of our members, from the moment they obtain access to Dialogue to the resolution of a health problem and the improvement of their quality of life. As a Senior Product Analyst, you will work with a truly dedicated cross-functional team to identify, improve, and review changes to all factors of the member experience. You will be joining a new team with a growth and experimentation mindset that collaborates with the clinical team, service operations, designers, and engineers to identify the best opportunities to improve our member experience.

What you’ll be doing:

  • Create and run experiments with product teams to validate assumptions to improve our members' key metrics
  • Develop data models and reporting tools to drive business insights
  • Communicate the results of these experiments and your research with recommended next steps
  • Support the product team to define the KPIs and goals to optimize for
  • Surface up new opportunities through research in our dataset

We'd love to hear from you if you have/are:

  • 3-5 years of experience as a data analyst, data scientist, product analyst or similar role
  • Demonstrated ability to run online controlled experiments
  • Strong analytical and communication skills, with the ability to break down complex problems into manageable components and present them to various stakeholders
  • Proficient in SQL and Python
  • Experience analyzing user behaviors through event-driven analytics
  • Experience with our Data stack (Dbt, Snowflake) is an asset
  • Experience with our product stack (React, React-native) is an asset

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team. We’ve got you covered

  • A fully funded benefits plan, including a wellness reimbursement program
  • Unlimited access to a variety of Dialogue’s programs for you and your immediate family
  • 4 weeks of vacation, 9 wellness days and 1 paid volunteer day
  • A hybrid work approach that involves 3 days per week in our beautiful Montreal or Toronto offices
  • Access to a custom learning program, including an allocated budget for continuous external training
  • Short and long-term incentive plans
  • An optional parental benefits program

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developingour Integrated Health Platform????, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

Impact

Community

Growth

Excellence

Feel like you can make a difference? Good news, we saved you a seat


Come as you are. As a proud equal opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact accessibility@dialogue.co.

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