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Manager, Quality Assurance
3 months ago
MANAGER, QUALITY ASSURANCE
Job Location: Markham, ON
Employment Type: Full-time Permanent
Hours: 40 hours per week
A little about us
Hi, we’re Aurora Cannabis, and we’re so excited to meet you
We’re a global cannabis company driven by our passion to help people improve their lives. We have a diverse team who bring their best every day so Aurora can be the cannabis provider of choice for patients and consumers. We love our work, and we especially love our high quality, innovative brands that make up the Aurora family – from Aurora, Aurora Drift, San Rafael ’71 and Whistler.
Our people combined with our collective passion for the industry is what makes Aurora a special place to work and defines what we call our “A-Team”. We are a high-performing team of cannabis experts, innovators, and champions, that work, learn and win together. We think BIG , act BOLD and execute with PURPOSE in all that we do, and will stop at nothing to cultivate the ultimate cannabis experience for our community.
Job Summary:
The Manager of Quality Assurance plays a key role in ensuring the organization's products or services meet established quality standards and regulatory requirements. This position involves leading a team, developing quality assurance processes, and collaborating with cross-functional teams to enhance product/service quality.
Duties and Responsibilities:
1. Quality Assurance Strategy: Develop and implement the organization's quality assurance strategy to ensure products or services meet or exceed customer expectations.
2. Process Development: Establish and refine quality assurance processes, methodologies, and standards to improve efficiency and effectiveness.
3. Team Leadership: Lead and manage a team of quality assurance professionals, providing guidance, mentorship, and training to ensure a high level of expertise within the team.
4. Quality Audits: Conduct regular audits to assess compliance with quality standards, regulations, and internal processes.
5. Collaboration: Work closely with cross-functional teams, including product development, operations, and customer support, to drive a culture of quality throughout the organization.
6. Continuous Improvement: Identify opportunities for continuous improvement in product or service quality and implement initiatives to enhance overall quality performance.
7. Quality Metrics: Establish and monitor key quality metrics, providing regular reports to leadership on quality performance.
8. Regulatory Compliance : Ensure that quality assurance processes align with relevant regulatory requirements and standards.
9. Customer Feedback: Analyze customer feedback and complaints to identify trends, root causes, and areas for improvement.
Accountabilities:
1. Quality Assurance Effectiveness: Accountable for the effectiveness of the organization's quality assurance processes and the achievement of established quality goals.
2. Regulatory Compliance : Accountable for ensuring compliance with relevant quality standards and regulations.
3. Responsible as site QAP.
Knowledge and Skills:
1. Quality Management: In-depth knowledge of quality management principles, methodologies, and best practices.
2. Leadership: Proven leadership skills with the ability to inspire and lead a team to achieve quality goals.
3. Process Improvement : Strong understanding of process improvement methodologies, such as Six Sigma or Lean.
4. Communication Skills: Excellent communication skills to convey complex quality concepts and requirements to various stakeholders.
5. Analytical Skills : Strong analytical and problem-solving skills to identify and address quality issues.
Education and Experience:
1. Bachelor's degree in Quality Management, Engineering, or a related field. Master's degree or relevant certifications (., ASQ Certified Manager of Quality/Organizational Excellence) is a plus.
2. Minimum of 5-7 years of experience in quality assurance, with at least 2-3 years in a leadership role.
3. Proven experience in developing and implementing effective quality assurance processes.
4. Familiarity with quality standards such as ISO 9001 or industry-specific standards.
5. Experience in a regulated industry (if applicable) and knowledge of relevant regulatory requirements.
6. Strong proficiency in quality management tools and software.
This job description provides a general overview and may be subject to adjustments based on the specific needs and requirements of the organization.
Reports To:
Director Quality Operations
Why you’ll love working at Aurora
Our people are at the heart of everything we do here at Aurora, and we take pride in fostering an inclusive space that inspires our team to love where they work From rewarding career opportunities to flexible work environments to team activities, we go above and beyond to prioritize your success and here’s how we do it…
Total rewards: we will motivate you to go above and beyond with a competitive salary or hourly wage (with shift premiums), stock options, an RRSP program, annual bonuses, and a health and personal care spending account for you to use for gym memberships, ski passes or staycations.
Benefits: we will foster your health and wellness (and your dependents) with our employee benefits package including, employer-paid health and dentalcare premiums, life insurance and LTD policies and a medical cannabis coverage program, designed exclusively for our A-Team , that will provide you with $1500 of coverage each year (because we truly believe cannabis is the best medicine).
Life-long learning: we’re lifelong learners here at Aurora and will invest in your professional development throughout all aspects of your career You will have access to a tuition assistance program, virtual learning activities and annual performance reviews, to ensure you are provided with the toolkit and support you need to succeed.
Perks: we love to celebrate our people by providing corporate perks including employee discounts, perkopolis memberships, company SWAG, paid volunteer time, modern technology and snacks and beverages at all our office locations. Team: we are a diverse and global team of cannabis enthusiasts, energetic innovators, fitness gurus, caring parents, foodies and more, with a collective passion to nurture an inclusive environment that helps you grow and provide people better days with medical cannabis.
Diversity and inclusion
At Aurora, we are proud to foster and celebrate a diverse community of professionals We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work.
Our diverse community combined with our inclusive culture, is what sets us apart in the industry and equips our A-Team with superpowers – and this is why, we encourage all candidates to apply for job opportunities regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, disability, or any other identifying characteristic. If you require accommodation (including, but not limited to, an accessible interview site or alternate format of job posting) during the recruitment and selection process, please do not hesitate to let our team know We are here to help.
