Senior Processor, Special Arrangements

2 weeks ago

Toronto, Canada CIBC Full time

Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu’il faut pour nos clients. 

À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir d’agir. Les membres de notre équipe disposent de ce dont ils ont besoin pour apporter une contribution significative et être valorisés, à la fois pour ce qu’ils sont et ce qu’ils font. 

Pour en savoir plus sur la Banque CIBC, visitez le site .

What You'll Be Doing

As a Special Arrangements processor, you will be accountable for the implementation of Special Arrangements with respect to interest and service fee arrangements negotiated with business customers to ensure that revenue is collected in a timely manner. This applies to business deposits products and cash management products which are managed by the Global Transaction Banking Department.

How You’ll Succeed

Accurately implement negotiated Special Arrangement to ensure revenue is collected in a timely manner. This applies to interest arrangements and service fee arrangements for Mid Market and Large Corporate clients, as well as some product billing fees for small business Review, validate customer’s account profile and ensure programming is correct as per special arrangements and make necessary changes if applicable Identify and take steps to resolve revenue leakage issues. Process the interest arrangements to Automated Interest System (AIS) for all Segments – Large Corporate, Midmarket and Small Business Ensure all interest and revenue adjustments are escalated to appropriate party to ensure proper interest payments. Notifies the correct areas for any variances and discrepancies, i.e.; CB & A (Customer Billing and Analysis) billing and AIS (Automated Interest Systems) and or Intria of new and or amendment arrangements. Ensure instructions are accurate and clearly defined. Provide direction to Intria and RO to ensure that account programming on CDS (Commercial Deposit Services) are correct, i.e.; interest bearing vs. non-interest bearing, service fees programmed as waived, standard, flat, etc. Act as liaise between Segments and Operational areas for implementation. Implement negotiated contract to GDP- CPD (Client Pricing Database) to accurately reflect rates Monthly CPD reconciliation variances.

Who You Are

You're knowledgeable. You have a broad knowledge of CIBC products, and pricing guidelines. You have knowledge of relevant host branch, RO/Intria process, and a general understanding of banking systems. You have strong computer literacy including working knowledge of Microsoft Word, Excel and Access You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way. You have basic accounting knowledge and an aptitude to deal with numbers. You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with othersthrough respect and authenticity. You embrace and advocate for change. You continuously evolve your thinking and the way you work in order to deliver your best. Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability. You're fluent in French and English to serve our clients in the community.

Ce que la Banque CIBC vous offre

À la Banque CIBC, vos objectifs sont une priorité. En fonction de vos forces et de vos ambitions en tant qu’employé, nous nous efforçons de créer des occasions qui vous permettront d’exploiter votre potentiel. Notre objectif est de vous offrir une carrière, pas uniquement un chèque de paie.

Nous nous efforçons de vous récompenser de façon personnalisée et pertinente, notamment en vous offrant un salaire concurrentiel, une rémunération au rendement, des avantages bancaires, l’adhésion à un programme d’avantages sociaux*, à un régime de retraite à prestations déterminées* et à un régime d’achat d’actions par les employés, des vacances, du soutien pour votre bien-être et Créateur de moments, notre programme social de reconnaissance basé sur des points.

Grâce à nos espaces et à nos outils technologiques, il devient facile de réunir les grands esprits pour créer des solutions novatrices qui améliorent les choses pour nos clients.

Nous favorisons une culture qui encourage l’expression de vos ambitions au moyen d’initiatives comme la journée Raison d’être, une journée de congé payé dont vous pouvez profiter pour investir dans votre croissance et votre perfectionnement.

* Sous réserve des modalités du régime et du programme

Ce que vous devez savoir

La Banque CIBC s’est engagée à créer un milieu de travail intégrateur où tous les membres de l’équipe et les clients se sentent à leur place. Nous recherchons des candidats dotés d’un large éventail de compétences et offrons une expérience accessible aux candidats. Si vous avez besoin d’une solution d’adaptation, écrivez à .

Vous devez être légalement admissible à travailler au Canada dans les lieux précisés ci-dessus et, s’il y a lieu, détenir un permis de travail ou d’études valide.

Nous pourrions vous demander de remplir une évaluation fondée sur les attributs et d’autres tests de compétences (comme la simulation, la programmation, la maîtrise du français, MS Office). Notre objectif pour le processus de demande est d’en apprendre davantage sur vous et sur tout ce que vous avez à offrir, et de vous donner l’occasion d’en apprendre davantage sur nous.

Lieu de travail

Toronto-81 Bay, 15th Floor

​

​ Type d’emploi

Permanent

Heures de travail hebdomadaires

37.5

Compétences

Connaissance du produit, Expérience client (CX), Gestion de la relation clientèle, Pensée analytique, Soutien après-ventes, Transaction bancaire, Travail d'équipe

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