Operations/Agent Success Manager

2 months ago

Barrie, Canada The HR Pro Full time

About out Client: Torro Group

At the Torro Group we are a leading real estate team dedicated to providing exceptional services to our clients. With a strong reputation for excellence and a commitment to professionalism, we strive to deliver outstanding results in the dynamic Simcoe County Real Estate Market. With a team of 15 skilled agents, we are committed to fostering a collaborative environment that drives success and promotes growth. We are currently seeking a highly motivated, skilled and organized Real Estate Operations Manager to join our team.

Job Description:

We are seeking an experienced and motivated Operations Manager/Agent Success Manager to oversee our daily operations and help expand our team. The ideal candidate will have a strong background in real estate operations, excellent leadership skills, and a passion for team development. This role is crucial in ensuring the smooth functioning of our team while identifying and implementing strategies for growth.

Key Responsibilities:

1.      Team Management:

o Supervise daily operations and support a team of 15 agents.

o Foster a positive and productive team culture through effective communication and collaboration.

o Conduct regular performance reviews and provide coaching to enhance agent productivity.

2.     Operational Efficiency:

o Develop and implement operational processes and procedures to improve efficiency and effectiveness.

o Monitor and manage team workflows, ensuring timely execution of tasks and projects.

o Utilize technology and tools to streamline operations and enhance productivity.

3.     Strategic Growth:

o Collaborate with leadership to identify growth opportunities and recruitment strategies.

o Assist in onboarding and training new agents to ensure they are equipped for success.

4.     Client and Vendor Relations:

o Build and maintain relationships with clients, vendors, and partners to support business growth.

o Oversee the management of client databases and ensure high levels of client satisfaction.

5.     Budget and Financial Management:

o Assist in budgeting and financial forecasting for the team.

o Monitor expenses and ensure operations stay within budget.

6.     Marketing and Branding:

o Support marketing efforts to promote the team’s services and expand brand awareness.

o Coordinate promotional activities and events to enhance community engagement.

Tasks May Include:

· Helping agents achieve their goals and overall success

· Creating prospecting plans each week for all agents

· Confirm all deal paperwork uploaded to FUB & COMMAND - Prepare and upload all firm trades/commissions

· Track Admin’s and Media’s hours & confirm invoices

· Create and manage all systems for seller, buyer, client database management, lead generation, tracking, lead follow-up and all office administration

· Coordinate the purchase of any office equipment, marketing materials and any other business related supplies and materials (ie., CMA binders, closing gifts, branded pens, listing boxes etc.)

· Create and update business operations manual and all job descriptions employment contract for any future hires

· Manage the recruiting, hiring, training and ongoing leadership of all future admin hires

· Hold agents accountable for conducting all agreed upon lead generation activities

· Manage expenses in spreadsheet - Approve all bills and invoices to be entered into team accounting system and payments

· Manage deals in spreadsheet - Breakdown of Torro Group total & agent separate goals

· Plan and organize events - Oversee all marketing and advertising and its relation to our budget

· Assist with the preparation of any meeting or project material

· Attend weekly team meetings & retrieve prospecting worksheets from agents

· Coordinate and execute monthly one-on-one agent goals overview

· Handle onboarding of new agents

· Handle offboarding agents

· Organize and execute personal and corporate events

Qualifications:

· Bachelor’s degree in Business Administration, Real Estate, or a related field (preferred).

· Minimum of 3-5 years of experience in operations management, preferably in the real estate industry.

· Strong leadership and team-building skills.

· Excellent organizational and multitasking abilities.

· Proficient in real estate software and CRM systems. Knowledge in Follow Up Boss would be preferred but not mandatory.

· Exceptional communication and interpersonal skills.

· Ability to analyze data and make informed decisions.



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