Training Coordinator

3 weeks ago

Montreal, Canada BSI Full time

Great that you're thinking about a career with BSI

Job Title: Training Coordinator - BSI Canada Training

Location: Montreal or Toronto - home based

In your role as a Training Coordinator, you will provide invaluable support to both internal colleagues and external clients with overall contributions to our wider Training Teams across Canada and the United States of America.

You will effectively and efficiently manage all of our public training activities and associated responsibilities which can include coordinating venue arrangements for face-to-face client training. You will conduct pre-course and post-course administration for training courses in Canada and provide our clients with all the information, materials and products needed to ensure their expectations are met or exceeded. You will also support and resolve any client-facing issues relating to our training operations i.e. billing, registration support, course inquiries, etc.

The ideal applicant will be fluent in both French and English as this role will be instrumental in collaborating our Montreal-based Business Development team. Please ensure you submit your resume in English.

Additional responsibilities include:

Distribute all pre-course materials in a timely manner.

Ensure all registration orders are processed from start to finish.

File and electronically record all paper exams.

Review and resolve client inquiries (LMS Related; certificates, exams, etc.)

Issue online course links to clients attending these courses.

Recognize revenue for all delivered courses.

Confirm/Cancel classes in LMS, including sending out update email to Sales and Operations in the US and Canada.

Address inquiry questions from Marketing and action as required.

Issue certificates for external and internal clients.

Report on client/customer satisfaction data for training courses.

Maintain and up-to-date records on each class and attendees.

Maintain course design files.

General administrative duties

To be successful in this role, you will have:

At least two years of experience in a high-volume customer support environment

Fluency in both French and English

Minimum of High School level education

Highly computer literate with excellent attention to detail

Self-starter with a high motivational drive

The ability to resolve problems and achieve objectives.

Experienced in arranging logistics and resolving problems with vendors.

Experience of negotiating and or interfacing with both internal and external clients.

Experience in a sales support or project management roles would be an advantage.

Please note that this role may also include occasional travel within Canada and to the United States of America.

Our benefits:

BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of; 20-days annual leave, bank holidays, health, vision, dental and life insurance, pension plan with company contribution, short-term and long-term disability, pregnancy and parental leave, registered savings plan, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle. 

The salary for this position can range from 49,300.00 CAD to 66,700.00 CAD annually; actual compensation is based on various factors, including but not limited to, the candidate’s competencies, level of experience, education, location, divisional budget and internal peer compensation comparisons.

Do you believe the world deserves excellence?

We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.

Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust, the Kitemark.

Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company.

D&I Policy

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.

If you require any reasonable accommodations to be made on account of a disability or impairment throughout out our recruiting process, please inform your Talent Acquisition Partner.

#LI-SC1

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

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