Territory Manager

2 weeks ago


Rocky View, Canada Brandt Full time

Our Rockyview, AB Agriculture (John Deere) branch is looking for a proactive and customer-oriented Heavy Equipment Outside Parts & Service Advisor (Customer Support Adviser).

The primary responsibility of the Customer Support Adviser is to proactively reach out to customers, provide information on Brandt parts and services, and ensure a seamless service experience for existing and new customers within the Calgary and surrounding area.

Duties & Responsibilities

  • Conduct outbound calls to existing and potential customer to offer information on Brandt parts, maintenance, and repair services
  • Work cooperatively with management to meet budget goals and expand customer base
  • Collaborate with service team to schedule appointments and allocate resources efficiently
  • Plan, develop and communicate territory coverage to maximize sales potential
  • Assist the customers in understanding the importance of routine maintenance and recommend appropriate service on the equipment needs
  • Maintain accurate records of customer interactions, orders, and service history in our CRM system
  • Increase parts and service sales
  • Implement yearly territory plan
  • Other duties as assigned

#LI-onsite



Required Skills
  • Extensive knowledge of the Agriculture, heavy duty and landscape industry
  • Extensive knowledge of heavy equipment parts, operations and industry
  • Results driven with focus on achieving sales targets
  • Strong decision making skills
  • Ability to manage time effectively
  • Ability to build report and maintain positive relationships with customers
  • Ability to travel within the territory and work flexible hours
  • Valid Driver’s License and clean drivers abstract


Required Experience
  • 2 - 3 years previous sales experience in the agriculture heavy equipment industry (in a similar role is preferred)
  • Extensive knowledge of the Agriculture, heavy duty and landscape industry
  • Extensive knowledge of heavy equipment parts, operations and industry
  • Results driven with focus on achieving sales targets
  • Strong decision making skills
  • Ability to manage time effectively
  • Ability to build report and maintain positive relationships with customers
  • Ability to travel within the territory and work flexible hours
  • Valid Driver’s License and clean drivers abstract

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