Client Care Coordinator
5 days ago
- Works collaboratively with community PSW and Nurses, and assists with the scheduling and coordination of PSW and Nurse services
- Liaises with clients, staff, and community partners
- Acts as a problem solver for clients and responds to inquiries from HCCSS and employees
- Reports client and staff concerns to Home Support Supervisor
- Liaises with the HCCSS representatives regarding client care
- Collects and entrees all pertinent client data into the computer system
- Provides lists, schedules, and performs other administrative duties to support the personal support worker and Nurse program
Qualifications
- Minimum of 2 years working in an office setting
- Must be able to work weekends
- Ability to handle a high volume of calls while delivering exceptional customer service (healthcare industry experience an asset)
- Ability to multitask and prioritize
- High school diploma or equivalent
- Excellent English written and verbal communication skills (Additional language skills considered an asset)
- Excellent customer service and organizational skills
- Proficient in Word, Outlook and ability to learn proprietary software
- Medical terminology knowledge an asset but not required
Additional Information
Spectrum Health Care is thrilled to be named one of Canada’s Best Managed Companies. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. Click here to learn more about this esteemed honour.
We thank all applicants, however, only those individuals selected for interviews will be contacted.
In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.
If you require accommodation because of disability through the recruitment process, please contact Human Resources at (corphr@spectrumhealthcare.com) for assistance.
Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.
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