Private Banking Regional Manager Sales Support

1 month ago

Oakville, Canada Royal Bank of Canada> Full time

Job Summary

Job Description

What is the opportunity?

In this role, you will support Private Banking by coaching and leading a sales support team delivering an exceptional and personal client experience. You will act as a subject matter expert for high impact day-to-day banking discovery and advice, product and service solutions delivery, and ensuring superior client care is provided. You will champion digital enablement by becoming an advocate of the RBC Mobile application and promoting its regular usage. You will lead a team of approximately 16 Private Banking Associates and Advisors located in our Oakville Market. ** Successful incumbent must be mobile as periodic travel will be required within the Southwestern Ontario Region **

What will you do?

  • Lead the sales support team in delivering high-end client experience and advice to wealthy Canadians

  • Consistently execute leadership and coaching routines to enable high performance and build capability across a team of Private Banking Associates and Advisors (e.g. weekly goal setting, observational coaching, skill building, etc.)

  • Coach team ensuring they can effectively meet client needs with a full range of RBC products, services, and digital solutions by building skills and knowledge to leverage tools, calculators, and other materials to support advice and recommendations

  • Support development of each team member through focused coaching which includes regular observation of client experience and targeted skill building to support the employee

  • Collaborate with other leaders within Private Banking and Wealth Management to deliver an outstanding employee experience

  • Ensure maximum use of Private Banking’s Client Relationship Management tool (ClientView) and that new and existing client records are robust with all relevant information, opportunities are captured, and corporate memory is fully built out

  • Reinforce national professional standards around client communication including meeting agendas, appointment confirmations, follow-up recaps of meetings, e-mail, phone, and in-person interactions with clients

  • Represent RBC Private Banking by acting as an ambassador for the business

What do you need to succeed?

Must-have

  • Exceptional communication skills

  • Excellence in people leadership accountabilities and routines: drive results, enable high performance, strengthen relationships and partnerships, and lead change

  • Proven capability to lead change across a complex and dynamic environment

  • Strong impact and influence capabilities

  • Proven capability to work in a matrix management environment

  • Branch Compliance Officer designation and experience supervising licensed representatives

  • Minimum of 5 years People leadership experience within the Financial Industry

Nice-to-have

  • University degree

  • Experience in client-facing roles

  • Knowledge of RBC’s online, mobile, and other digital channels and services

  • Previous experience in Personal and Commercial Banking

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

  • Leaders who support your development through coaching and managing opportunities

  • Ability to make a difference and lasting impact

  • Work in a dynamic, collaborative, progressive, and high-performing team

  • Flexible work/life balance options

  • Opportunities to do challenging work

  • Opportunities to take on progressively greater accountabilities         

  • Access to a variety of job opportunities across business and geographies

Job Skills

Additional Job Details

Address:

279 LAKESHORE RD E:OAKVILLE

City:

OAKVILLE

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-10-07

Application Deadline:

2024-10-21

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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