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Buffet Server-CNB
1 month ago
Position Summary
A Buffet Server handles customer enquiries, prepares and maintains cashier station, and serves customers beverages or other items not available at the buffet counters. A buffet server is expected to know health and safety regulations, respond to emergencies, and comply with applicable provincial regulations. The Buffet Server should be able to establish a rapport with guests, demonstrate professionalism and a positive mental attitude. The Server is responsible for providing gracious level of service to guests to support guest satisfaction. The Server is also responsible for contributing to an environment within the restaurant & bar which encourages fellow co-workers to be happy, motivated and proud of the products and services provided by the restaurant, resulting in a joyful, memorable, relaxed and casual event for the guest.
Key Accountabilities
Service Culture that ensures the delivery of Superior internal/external guest service by all team members. Ensures department adheres to all regulatory, departmental and company policies and procedures. Maintain the highest standard of professionalism when interacting with guests and co-workers. Have basic wine knowledge, be able to suggest and present wine tableside, have basic liquor knowledge. Make specific suggestions and recommendations to increase guest check average. Responsibilities include taking orders from guests in a timely manner and correctly according to order given. Using the guests name when possible. Responsibilities include keeping work areas clean and organized. Answer questions about our food, beverages and other restaurant functions and services. Perform side work at the start and end of each shift as required by service station assignment. Maintain clean service areas. Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests. Be ready and willing to assist fellow servers as situations arise. Thank guests for their visit and invite them to return. Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the Director of Food & Beverage or immediate supervisor. Pre-shift meetings, shift preparation, service and closing duties Maintain alcoholic and non-alcoholic beverage controls as applicable to your role Become proficient with the procedure manual, computer system technology currently in use in the restaurant, and the administration system in the restaurant Check the weekly schedule as you are responsible for your weekly shifts Be knowledgeable with the current food & beverage programs, incentives and customer concerns by regularly liaising with the Director of Food & Beverage, Supervisors. Maintain effective communication within the restaurant & bar with the Director of Food & Beverage, supervisors and co-workers. Communicate with the Director of Food & Beverage and supervisor about challenges that you experience and partner with them in creating solutions. Other duties as assigned.Education and Qualifications
Excellent customer service skills Must be able to successfully complete Responsible Beverage, Food Safety programs High School graduate or equivalent Excellent written and verbal communication skills Physically mobile with reasonable accommodations Knowledge of Occupational Health and Safety regulations, and gaming laws Respond to visual and aural cues Ability to professionally handle situations that may arise due to intoxicated guests Operate in mentally and physically stressful situations Professional attitude required Ability to follow instructions & work independently is required Good organizational and time management skills is required Previous customer service experience required Server experience required Workplace Hazardous Material Information System (WHMIS) knowledge is an asset Wine and beverage knowledge an asset Bilingualism (French/English) an assetWork Environment Considerations
Regular casino, restaurant or bar environment, requires extended period of standing, walking, bending and may lift up to 35 lbs., non-traditional work hours including holidays, evening, overnight or weekend shifts.