Road Assist Fleet Technician

5 months ago

Burnaby, Canada BCAA Full time

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

In this position, you’ll often be the first person our Members see when they need help. As part of an amazing network of 100 Road Assist team members, you'll share your genuine passion for helping others by providing friendly and professional roadside mechanical assistance or towing services to members of BCAA and affiliated clubs.

Why BCAA? 

BCAA has been recognized for the last five years as a Top Employer. If you want to feel proud of what you do and help shape the future of BC, put your career in motion with BCAA. With our corporate Head Office in Burnaby and service locations across BC, we offer a wide variety of job opportunities that provide meaningful work and together help us move BC forward.

We are currently hiring a Road Assist Fleet Technician based in our Burnaby Depot location.

As a Road Assist Fleet Technician, you’ll often be the first person our Members see when they need help. As part of an amazing network of 100 Road Assist team members, you'll share your genuine passion for helping others by providing friendly and professional roadside mechanical assistance or towing services to members of BCAA and affiliated clubs.

What moves you

You're the kind of person who pulls over when you see someone needs help. Making a difference in someone’s day makes your day too; 

You’re a people person who also loves cars and is passionate about vehicle safety;

You’re a problem solver who loves a challenge. You’re organized yet flexibleto take on whatever change comes your way;

You’re a team player who loves helping others and contributing to your community;

Doing things right is important to you. You care about everyone’s safety;

You’re seeking a rewarding career where no two days are the same, with lots of opportunities to learn and grow. ​

What you'll do

Respond to Member requests for roadside assistance, including mechanical repairs, battery boosts, tire changes, lockout services, and towing

Conduct detailed diagnostic assessments to identify vehicle issues and resolve appropriate solutions.

Perform automotive repairs and maintenance tasks, ensuring quality workmanship and timely completion

Assist in all weather conditions, ensuring a positive Member experience throughout the assistance process

Promote BCAA memberships and general information about affiliate products and services.

Report any issues and take the initiative to resolve them, seeking support as needed.

Uphold BCAA service and safety standards by ensuring BCAA vehicles, equipment, and tools are kept clean, orderly, and in good working condition.

Work rotational 24/7 shift work (including weekdays, evenings, weekends & statutory holidays).

What you've done

Completed your high school diploma, preferably with your Red Seal Certification.

You have at least 5 years of hands-on automotive repair and diagnostics.

You’re a good driver with a clean BC Driver License Class 5. You’re confident navigating our cities and towns while driving any size vehicle - including 5-ton trucks, tow trucks, and pickup trucks.

Capable of lifting at least 70lbs during Member service while prioritizing safety throughout the process.

Disclaimer

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