HR Services Senior Associate

2 weeks ago

Toronto, Canada The Talent Care Full time

Overview:

As an Advanced HR Specialist, you will play a crucial role in shaping new operational concepts and techniques, tackling complex assignments that demand autonomous decision-making. You will be pivotal in managing HR services and addressing Tier 2 queries, in addition to supporting Tier 3 queries and special projects.

Key Responsibilities:

  • Life Cycle and System Management:


    • Execute all Tier 1 and Tier 2 employee lifecycle change processes including payroll, benefits, compensation, reporting, and leaves of absence.
    • Apply deep process knowledge to guide employees through changes, tailoring solutions to meet individual needs.
    • Resolve complex issues, serving frequently as a lead resource or escalation point for the team.
    • Identify trends and initiate process improvements in collaboration with management or the HRSS Project and Services Team.
    • Manage HR systems data and files meticulously to ensure accuracy and up-to-dateness.
    • Adapt swiftly to new HR systems configurations and participate actively in system UAT (User Acceptance Testing).
    • Generate both standard and specialized reports for HR stakeholders and line management.

  • Center of Excellence (COE) Process Expertise:


    • Understand fundamental programs and COE processes, respond to related queries, and guide managers appropriately.
    • Manage complex COE processes efficiently.

  • Operational Excellence:


    • Support HR systems navigation to resolve queries from employees and managers, including platforms like Workday.
    • Comply with and execute SLAs and KPIs to ensure high-quality service delivery.
    • Maintain high standards of customer service and process support by adhering to established protocols.
    • Uphold strict compliance with SOX, Employee Data Governance, and other relevant standards.
    • Ensure the integrity and accuracy of all data transactions and communications.

  • Project Management:


    • Assist in validating translations and contribute to various project management tasks.


Requirements


Qualifications:

  • Proven experience in HR operations, preferably within a complex and dynamic environment.
  • Familiarity with HR legal and regulatory requirements.
  • Strong analytical skills and proficiency in managing multiple priorities.
  • Excellent interpersonal and communication skills.

Benefits

Join Our Team:

You will become part of a forward-thinking company that values innovation and dedicated service. With responsibilities that span regional and global processes, you will have the opportunity to make a significant impact on our operational success and client satisfaction.


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