Customer Experience Advisor

2 months ago

Mascouche, Canada Polestar Full time

At Polestar we dont just drive innovation inour cars our entire business model is different from ourcompetitors. Were looking for a creative innovative experienced andhandson professional to be the primary point of contact with ourcustomers and be the ambassador of Polestars premium brandexperience.


AboutPolestar

Polestar is an electricperformance car brand determined to improve the society we live inby driving the change to sustainable mobility. We are a global teamof highly talented individuals who share a passion to change theworld. We challenge conventions and we challenge ourselves for thepurpose of innovation. We believe innovation is a team effort andthat just like each component is critical to the performance of ourcars each person working at Polestar is as important to the teamand its performance. We work in close collaboration acrossempowered global teams that dont settle for anything less thanexcellence.

Is thisyouIf you are interested in joining the Polestarfamily dont wait to submit your application. We apply a continuousselection process and the job post will be open until the positionis filled.


This is a contract positionwith potential to convert andis based our of our Mascouche Quebecoffice location.


Let usdescribe the challenge weoffer

The Customer ExperienceAdvisor will be an important piece to the puzzle at Polestar andtake ownership of the customer journey and resolution of customerinquiries. This person will be responsible for providing ourcustomers with support through various channels including phoneemail and chat.

Whatyoull do

  • Brand advocateand consumercentric individual who will strive to providebestinclass experiences for our consumers.
  • Workcrossfunctionally with peers and upper management to solve complexescalations and enhance the customerjourney
  • Manage inbound communications forproduct service leads and supportrequests
  • Receive and respond to customercommunications cases or chats through toresolution
  • Work with Polestar Spaces &Service Points to ensure seamless communication for all involvedparties
  • Follow up with current customer productservice and support inquiries
  • Build andmaintain professional relationships with our customers throughouttheir experience
  • Resolve and handle incomingcustomer advocacy cases through to resolution escalating to theappropriate team member where necessary
  • Delivera white glove customer experience through all available methods ofcommunication
  • Stay up to date on Polestar newsproduct andsoftware


Whoyou are

  • Associatedegree or higher
  • Previous experience in callcenter environment automotive luxury retail or sales is highlydesirable
  • Bilingual fluency in English andFrenchCanadian required.
  • You have a passion forcustomer experience and being the ambassador of abrand
  • Tech savvy with knowledge of call centerand telephony systems. Salesforce experience aplus.
  • You have excellent verbal and writtencommunication skills
  • You are an agile learnerand comfortable with technology learning new tools and able to workwith a variety of content areas/teams.
  • Provenproject management skills stakeholder management time managementand prioritization when managing multipleprojects.
  • You haveattention to the details and thrive in an everevolving workatmosphere

Peopleat Polestar

We know that a changeis needed. We also know that each one of us can help bring aboutthat change. Our commitment to becoming climateneutral by 2040 isjust as important to us as being inclusive diverse and innovative.Together we are creating collaborating and experimenting to usherin a new era of sustainable mobility.

We are anelectric performance brand determined to improve the society welive in.

Is thisyouIf you are interested in joining the Polestarfamily dont wait with submitting your application. We apply acontinuous selection process and the job post will be open untilthe position is filled.

Are you readyfor the journey Which is electric by theway...

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