Resolution Analyst

4 weeks ago

Ottawa Brook, Canada Scotiabank Full time

 

 

 

 

Requisition ID: 200776

 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

 

MD Financial Management Inc., a division of Scotia Wealth Management, has an exciting opportunity for a talented, enthusiastic, and client-focused Resolution Analyst to join our team.

 

As a Resolution Analyst, you will be responsible for maintaining a high standard of quality service to clients, by investigating and resolving reported account issues through requests from MD Regional offices.

 

Is this role right for you? In this role you will:

 

  • Respond to inquiries, process corrections in client accounts, and incoming requests in a timely fashion & within defined service standards
  • Work on a diverse scope of problems and resolve issues  
  • Be responsible for proactively identifying issues impacting client accounts, developing solutions to problems, and providing support to regional staff as needs arise
  • Identify new system or process concerns, support the development of workarounds, escalate concerns, and provide information to the appropriate body enabling a timely resolution
  • Adhere to professional standards, including policies, procedures and best practices and professional codes of conduct related to client engagement, taking Scotiabank’s risk appetite and culture into consideration relative to day-to-day activities and decisions
  • Support and participate in the research and resolution of a variety of complex client concerns, as well as contribute to daily administrative tasks as required  
  • Provide exceptional service through phone support to regional partners
  • Champion a high-performance environment and contribute to an inclusive work environment  

 Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

 

  • Bilingualism (English/French) is required
  • Experience in a call center/customer service environment is preferred
  • Experience with registered accounts in a wealth management setting
  • Working knowledge of a variety of investment account types, various lines of business, and different product offerings
  • Experience and knowledge of different financial products
  • Demonstrated experience with administrative policies and procedures, as it relates to client transactions, as well as knowledge of tax legislation governing RSP, RIF, RESP & TFSA’s
  • Experience with case management tools and Client Relationship Management platforms
  • Experience working with Word, Excel, and Windows
  • A minimum of two shifts per month until 6pm Eastern Time is required
  • A focus on client service
  • Solid organizational skills and attention to detail
  • Demonstrated initiative, resourcefulness, and flexibility
  • The ability to work effectively and collaboratively within a team or independently
  • The capacity to assess, develop and monitor complex processes
  • An ability to manage multiple priorities in a fast-paced environment
  • Excellent verbal and written communication skills
  • Strong problem-solving and research skills
  • Time management skills

 

 

 

Location(s):  Canada : Ontario : Ottawa

 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

 

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.

  • Resolution Analyst

    3 weeks ago

    Ottawa, Canada MD Financial Management Full time

    Requisition ID: 200776 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. MD Financial Management Inc., a division of Scotia Wealth Management, has an exciting opportunity for a talented, enthusiastic, and client-focused Resolution Analyst to join our team. As a Resolution Analyst, you will be...

  • Resolution Analyst

    4 weeks ago

    Ottawa Brook, Canada MD Financial Management Full time

    Is this role right for you? In this role you will: Respond to inquiries, process corrections in client accounts, and incoming requests in a timely fashion & within defined service standards Work on a diverse scope of problems and resolve issues Be responsible for proactively identifying issues impacting client accounts, developing solutions to...

  • Resolution Analyst

    1 week ago

    Ottawa Brook, Canada MD Financial Management Full time

    Is this role right for you? In this role you will: Respond to inquiries, process corrections in client accounts, and incoming requests in a timely fashion & within defined service standards Work on a diverse scope of problems and resolve issues Be responsible for proactively identifying issues impacting client accounts, developing solutions to problems,...

  • Resolution Analyst Bilingual

    2 months ago

    Ottawa, Canada Scotiabank Full time

    **Requisition ID**: 169887 We are committed to investing in our employees and helping you continue your career at Scotiabank. **_ Accountabilities_** Reporting to the Team Lead, Resolution Team, you will be responsible for maintaining the highest standard of quality service to clients by investigating and resolving reported account issues through requests...

  • Resolution Analyst Bilingual

    3 weeks ago

    Ottawa, Canada Scotiabank Full time

    **Requisition ID**: 169887 We are committed to investing in our employees and helping you continue your career at Scotiabank. **_ Accountabilities_** Reporting to the Team Lead, Resolution Team, you will be responsible for maintaining the highest standard of quality service to clients by investigating and resolving reported account issues through requests...

  • Resolution Analyst Bilingual

    2 months ago

    Ottawa, Canada Scotiabank Full time

    **Requisition ID**: 164264 We are committed to investing in our employees and helping you continue your career at Scotiabank. **_ Accountabilities_** Reporting to the Team Lead, Resolution Team, you will be responsible for maintaining the highest standard of quality service to clients by investigating and resolving reported account issues through requests...

  • Analyst, Member Risk and Resolution analyste

    2 weeks ago

    Ottawa, Canada Canada Deposit Insurance Corporation Full time

    **About us** We are an organization driven by purpose. We are obsessed about serving Canadians and we are deeply committed and passionate about protecting their hard-earned money when it matters most. We live our promises and commitments every day by serving Canadians as one, and we have their best interest at heart. We strive to build an inclusive,...

  • Analyst, Crisis Simulation Analyste, Simulation de

    2 weeks ago

    Ottawa, Canada Member Risk & Resolution Full time

    Date Posted: 3/21/2024 Location: Ottawa, Ontario, Canada Reference No.: 2024-697 Position Type: Full-time Permanent Salary Range: $81,966.00 - $96,869.00 (salary is generally in that range) **About us** At CDIC we are an organization driven by purpose. We are passionate about serving Canadians and we are deeply committed and passionate about protecting...

  • Client Services Analyst

    5 days ago

    Ottawa, Canada The Royal Ottawa Mental Health Centre Full time

    **Position Information** **Posting Number**: - ROM23-302E**Title**: - Client Services Analyst (RFT 1.0 FTE)**Position Status**: - Regular Full-time**FTE**: - 1**Job Schedule**: - Days**Department**: - Information Technology**Union**: - Non-union**Site**: - Royal Ottawa Mental Health Centre**About The Royal** - As one of Canada’s foremost mental...

  • Catalog analyst

    2 weeks ago

    Ottawa, Canada Adecco Canada Full time

    Adecco is recruiting for a Catalog Analyst, for a 12-month contract opportunity for our client based in Mexico City, this role is fully remote.Consultant must be an INCORPORATED CONSULTANT.Must Speak Spanish and English The ideal candidate will have experience managing processes of creation, maintenance, and implementation of articles in a Marketplace,...

  • Fss Principal Analyst

    1 month ago

    Ottawa, Canada Bank of Canada Full time

    **FSS Principal Analyst** **Take a central role** The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and...

  • Gsoc Analyst

    5 days ago

    Ottawa, Canada Crisis24 Full time

    At Crisis24, A GardaWorld Company, we take a proactive approach to solving business challenges and our customers are at the heart of everything we do. It’s the reason we love rolling up our sleeves and getting down to work - and it’s why we’re so successful. It takes an entire team to stand behind something big. Interested? **Summary**: Job...

  • Catalog Analyst

    1 week ago

    Ottawa, Ontario, Canada Adecco Canada Full time

    Adecco is recruiting for a Catalog Analyst, for a 12-month contract opportunity for our client based in Mexico City, this role is fully remote. Consultant must be an INCORPORATED CONSULTANT.Must Speak Spanish and EnglishThe ideal candidate will have experience managing processes of creation, maintenance, and implementation of articles in a Marketplace,...

  • Research Analyst, System Coordination

    3 weeks ago

    Ottawa, Canada CDA-AMC Full time

    **Status**: Full time, 2 years, temporary **Location**: Ottawa, Ontario, or Toronto, Ontario (hybrid) **Closing date**: June 21, 2024 **Salary range**: $86,000 to $107,000 per year CADTH is now Canada’s Drug Agency — a pan-Canadian health organization. We are an independent, not-for-profit organization headquartered in Ottawa, with a satellite office in...

  • Business Analyst

    4 days ago

    Ottawa, Canada IT Chapter Full time

    The **Business analyst **will provide detailed business requirements and data analysis while working with business and platform teams to understand and document business requirements throughout an agile software delivery cycle. **Responsibilities** - Utilize business analysis techniques to uncover business needs and translate them into inputs to be...

  • GSOC Analyst

    1 month ago

    Ottawa, Canada Crisis24 Full time

    Summary:  Job Description, Qualifications and Experience The GSOC Operational Analyst (or L3 role) must focus on Protective Intelligence to ensure the client Global Safety and Security Organization has enhanced situational awareness on global events that impact client assets and interests. Essential Functions Intelligence Monitoring: The GSOC...

  • Analyst, Trust Deposit Operations Analyste

    4 days ago

    Ottawa, Canada Canada Deposit Insurance Corporation Full time

    **About us** We are an organization driven by purpose. We are obsessed about serving Canadians and we are deeply committed and passionate about protecting their hard-earned money when it matters most. We live our promises and commitments every day by serving Canadians as one, and we have their best interest at heart. We strive to build an inclusive,...

  • GSOC Analyst

    4 weeks ago

    Ottawa, Canada Crisis24 Full time

    At Crisis24, A GardaWorld Company, we take a proactive approach to solving business challenges and our customers are at the heart of everything we do. It’s the reason we love rolling up our sleeves and getting down to work – and it’s why we’re so successful. It takes an entire team to stand behind something big. Interested? Summary: Job...

  • GSOC Analyst

    4 weeks ago

    Ottawa, Canada Crisis24 Full time

    At Crisis24, A GardaWorld Company, we take a proactive approach to solving business challenges and our customers are at the heart of everything we do. It’s the reason we love rolling up our sleeves and getting down to work – and it’s why we’re so successful. It takes an entire team to stand behind something big. Interested? Summary: Job...

  • Technical Support Analyst

    1 week ago

    Ottawa, Canada BGIS Full time

    **Who We Are** **We are looking to have a bilingual (French/English) **Technical Support Analyst join our team! This position will involve working on-site at our Ottawa office location.** **SUMMARY** The Technical Support Analyst is responsible for providing technical assistance and support to end users, ensuring prompt resolution of a wide range of...