Customer Delivery Engineering Technical Leader – Quebec.

Found in: Talent CA C2 - 1 week ago

Montreal, Canada Cisco Full time
What You'll Do CX Canada, Advanced Services delivers innovative, end to end, optimized networking and architecture solutions to IT leaders who are accelerating their mission by transforming their IT. Serving Enterprise, Commercial, and the Public Sector, we provide technical expertise, deep knowledge of the Enterprise domain, and a strong commitment to the missions of this unique group of customers.The Customer Delivery Consulting Engineer is responsible for the support and delivery of Advanced Services network optimization, architectural design services and implementation. In this role, you will be "Cisco's face to the customer" working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments. The ideal candidate is a creative problem solver, comfortable with challenging the status quo and able to rapidly respond to escalated issues. With a top tier mix of broad networking knowledge and specific area expertise, as well as excellent customer relationship skills, you're well positioned to become a trusted advisor capable of building solid, long-term relationships with customers. Who You'll Work With The Customer Delivery Consulting Engineering role is comprised of geographically dispersed engineers that design, architect, and support work on critical networks with innovative Cisco solutions. This team is leading the way in providing foundational engineering and operations support with the expectation for networks and data centers to perform at the highest possible levels. We work with our customer in getting their infrastructure ready for future architectures and solutions and assisting them in navigating through proof of concepts and introduction of the same. Strong relationship building and interpersonal skills are traits of successful consultants in this organization. We are strongly focused on continuous development and training on new products/technologies that keep us in a leading position as industry network consulting leaders.As part of this team, you will work directly with our customers and gain hands-on experience and exposure into their networks. You will collaborate on a variety of projects that have a real impact to our nation’s security. We will value your ideas and perspective on how to get things done. You will work on network infrastructures and help to deliver business solutions and technology solutions from data, security, mobility, and cloud. Drives Cisco customer technology transitions related to Data Center Networking solutions and services. Leads and/or supports Cisco customer delivery engagements and create and share technical collateral, documentation and deliver knowledge transfer. Provide escalation support for complex issues to diagnose, troubleshoot, and resolve incidents related to Cisco services and solutions. Mentor and become a trusted advisor to Cisco customers. Role Specific Responsibilities: Project requirements, consults, and works with customers and Cisco stakeholders to plan, gather requirements, design, install, configure, integrate, test, migrate and optimize Cisco’s Enterprise Networking products to deliver business solutions and outcomes. Interacts effectively with Cisco customers, provide technical expertise and guidance, work with Cisco Technical Assistance Center (TAC) to solve complex problems, identifies serviceability issues, and drives resolution of the issues. Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies. Individual contributor. Occasional travel to customer site for kick off and implementation.  Desired Education, Skills, and Certifications: CCIE in Data Center or Route & Switch Technologies or 10+ years of equivalent experience.  Must have solid plan, design, implementation, testing, migration, and troubleshooting skills. Must have in-depth knowledge of Data Center Networking and various Cisco components that can deliver these capabilities. Cisco Nexus, NXOS, ACI, Nexus Dashboard, NDFC, NDO, etc. Data Center Layer 2/3 overlays for example, VXLAN, EVPN, etc. Layer 2 Networking features for VPC, STP, FHRP, etc. Layer 2 security features for example port security, MACsec, ACL, private vlans. Layer 3 security features for example CoPP, ACL's, DAI, IP source guard. Layer 4-7 integration Routing protocols and features for example OSPF, EIGRP, ISIS, BGP, PBR, BFD. QoS traffic management for example queuing, policing, shaping, etc. Network management protocols for example PTP, NTP, DNS, DHCP, TACACS, RADIUS, etc. Multicast protocols for example PIM, IGMP, RP, BSR. Monitoring services for example, NDI, Netflow, SNMP, Syslog, etc. Familiar with network programmability, automation, and virtualization Fluency in Canadian French Language is a must in this role.  Nice to have skills: Cisco Compute, UCS, Intersight , IPv6, Cloud architectures and concepts.

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