Bilingual Senior Client Relations Representative
3 weeks ago
POSITION SUMMARY
The Client Relations department is a critical business function and enabler of strategic transformation initiatives impacting IGWM. As a central resource for Advisors, Clients and internal business partners, Client Relations provides support for new product launches, technologies and processes that are key to the success of transformation. Working in a fast-paced environment, the main responsibility is to accurately, professionally and effectively handle and resolve client and consultant inquiries and problems through acquired product knowledge of the corporate policies and procedures.
RESPONSIBILITIES
Creating effortless experiences when receiving and responding to inbound phone and email contacts from consultants, clients, and other institutions, and ensuring we only do what is best for our clients.
Delivering a reliable, consistent, and transparent service by handling all inquiries with a high level of quality and professionalism, determining the best course of action, and ensuring completion of action has met established standards.
Deliver value by maintaining knowledge and awareness of all policies, procedures and technologies including sharing information on recent policy changes and simplified business processes.
Build a culture of quality by assisting team members with problem resolution by providing and sharing information and experiences.
Enable personal and departmental growth by participating in individual and team meetings with leadership to discuss call monitoring feedback, training and development needs, service levels, and providing feedback on business operation needs and trends by maintaining awareness of business needs and requirements.
Fuel our future by supporting transformation and modernization, and promoting adoption for our consultants and our clients as we go through our transformation journey
Promote operational excellence by participating in special projects and assignments within the Client Services Division.
QUALIFICATIONS
Ability to work independently in your home office where you will serve clients on the phone leveraging your resilience, resourcefulness, and proven experience in delivering an exceptional client experience and deepening client relationships
Contact Centre Experience and Knowledge: Minimum 2 plus years in a diverse client service focused role, with front line client service and working with mutual funds/other investments experience.
Education: Post-secondary degree/diploma in a business discipline with relevant securities or financial services courses is an asset.
Client Oriented: Excellent interpersonal and proven client service skills with an ability to interact across various situations
Communications: Well demonstrated written and verbal communication skills
Understanding and adopting emerging and changing technologies is required to stay relevant. Proficient PC skills including Word, Excel, Access and email
Highly engaged and adaptive with emotional intelligence, agility, critical thinking, decision making, analysis and collaboration
Organization: Ability to plan, execute, and follow through with actions and requests in a timely manner
Bilingual (French and English)
WE OFFER
IG Wealth is recognized among one of Canada’s Top 100 Employers. In addition to a competitive salary starting with bonus opportunities, we offer several flexible and advantageous benefits for you and your family:
Hybrid office and remote work environment
Flexible rotating shift from 8:00 am to 6:00 pm, EST Monday to Friday
Three weeks of vacation and up to 10 paid personal/wellness days per year
Flexible benefits plan that lets employees customize coverage to suit their personal needs through a flexible health benefits plan
Defined contribution pension plan and share purchase plan available to all employees
Health and wellness program focused on four key pillars including physical, mental, social and financial)
Employees are encouraged to get involved in charities and will receive paid time off to volunteer (up to 2 paid days per year)
Managers who support your development through coaching and managing opportunities
Dynamic work culture where employees are encouraged to learn, develop, and collaborate with teams
A culture that recognizes and celebrates employee milestones and accomplishments
Dress for your day policy
Financial support offered for employees to complete industry related courses/certifications
Telemedicine
Transit subsidies
-
Bilingual Employee Relations Consultant
2 weeks ago
Quebec City, Canada Aon Corporation Full timePosting Description: **Bilingual Employee Relations Consultant** Aon is currently recruiting for a Bilingual Employee Relations Consultant to join our team. This can be virtual, hybrid or office based out of one of our Aon Canada office locations. The Employee Relations Consultant will be primarily responsible for providing expert, practical,...
-
Bilingual Employee Relations Consultant
2 weeks ago
Quebec City, Canada Aon Full timeAon is currently recruiting for a Bilingual Employee Relations Consultant to join our team. This can be virtual, hybrid or office based out of one of our Aon Canada office locations. The Employee Relations Consultant will be primarily responsible for providing expert, practical, problem-solving advice and support on Employee Relations matters including but...
-
Territory Sales Manager
2 weeks ago
québec city, Canada client Full timeRespected Canadian Manufacturer needs a motivated Territory Sales Manager! This role will be focused on promoting packaging systems including, consumables, machines and tools and is based in the Province of Quebec. Duties will include providing consultative solutions to provide a comprehensive packaging systems to manufacturers and distribution centres that...
-
Territory Sales Manager
2 weeks ago
Québec city, Canada client Full timeRespected Canadian Manufacturer needs a motivated Territory Sales Manager! This role will be focused on promoting packaging systems including, consumables, machines and tools and is based in the Province of Quebec. Duties will include providing consultative solutions to provide a comprehensive packaging systems to manufacturers and distribution centres that...
-
Territory Sales Manager
2 weeks ago
québec city, Canada client Full timeRespected Canadian Manufacturer needs a motivated Territory Sales Manager! This role will be focused on promoting packaging systems including, consumables, machines and tools and is based in the Province of Quebec. Duties will include providing consultative solutions to provide a comprehensive packaging systems to manufacturers and distribution centres that...
-
Client Relations Specialist
4 weeks ago
Quebec City, Canada iA Groupe financier iA Financial Group Full timeCall center, Individual Insurance / Telework or hybrid_ / Quebec City, Montreal, Toronto / Permanent, full time / Start as soon as possible_ Are you passionate about customer service and want to work for a dynamic company? Are you bilingual and client-oriented? Look no further. We want to meet you! We have a permanent bilingual customer service...
-
Client Relations Specialist
3 weeks ago
Quebec City, Canada iA Groupe financier iA Financial Group Full timeCall center, Individual Insurance / Telework or hybrid_ / Quebec City, Montreal, Toronto / Permanent, full time / Start as soon as possible_ Are you passionate about customer service and want to work for a dynamic company? Are you bilingual and client-oriented? Look no further. We want to meet you! We have a permanent bilingual customer service...
-
Client Relations Specialist
3 weeks ago
Quebec City, Canada iA Groupe financier iA Financial Group Full timeCall center, Individual Insurance / Telework or hybrid_ / Quebec City, Montreal, Toronto / Permanent, full time / Start as soon as possible_ Are you passionate about customer service and want to work for a dynamic company? Are you bilingual and client-oriented? Look no further. We want to meet you! We have a permanent bilingual customer service...
-
Spécialiste Relations Clients
5 days ago
Québec, Quebec, Canada iA Groupe financier iA Financial Group Full timeCentre d'appel, Assurance individuelle / télétravail ou hybride / Québec, Montréal, Toronto / Permanent, temps plein / Entrée en poste dès que possible_Tu es passionné(e) de service à la clientèle et souhaites travailler dans une entreprise dynamique?Tu es bilingue et tu as le client au centre de tes priorités? Ne cherche plus, nous voulons te...
-
Account Representative, Client Relations
2 weeks ago
Quebec City, Canada Canada Mortgage and Housing Corporation (CMHC) Full time**Job Requisition ID**: 10101 **Position Status**: Temporary Full Time **Position Type**: Remote **Office Location**: Quebec (QC) **Travel Requirement**: Frequent **Language Designation**: French Essential **Language Skill Levels (Read/Write/Speak)**: ZZZ **Salary**: Our salaries generally range from $ 70354.2 to $ 87942.74 and are based on...
-
Client Relations Specialist
5 days ago
Québec, Quebec, Canada iA Groupe financier iA Financial Group Full timeCall center, Individual Insurance / Telework or hybrid_ / Quebec City, Montreal, Toronto / Permanent, full time / Start as soon as possible_Are you passionate about customer service and want to work for a dynamic company? Are you bilingual and client-oriented? Look no further. We want to meet youWe have a permanent bilingual customer service representative...
-
Spécialiste Relations Clients
7 days ago
Quebec City, Canada iA Groupe financier iA Financial Group Full timeCentre d’appel, Assurance individuelle / télétravail ou hybride / Québec, Montréal, Toronto / Permanent, temps plein / Entrée en poste dès que possible_ Tu es passionné(e) de service à la clientèle et souhaites travailler dans une entreprise dynamique? Tu es bilingue et tu as le client au centre de tes priorités? Ne cherche plus, nous voulons...
-
Account Representative, Client Relations
5 days ago
Québec, Quebec, Canada CMHC - SCHL Full timeJob Requisition ID: 10101 Position Status: Temporary Full Time Position Type: Remote Office Location: Quebec (QC)Travel Requirement: Frequent Language Designation: French Essential Language Skill Levels (Read/Write/Speak): ZZZ Salary: Our salaries generally range from $ to $ and are based on qualifications and experience. About CMHCAt CMHC, the work you do...
-
Senior Customer Service Representative
2 weeks ago
québec city, Canada National Bank Full timeAs a Senior Customer Service Representative on our Épargne Placements Québec team in Quebec City, you will answer questions from clients about savings products and our website. You will use your active listening skills to provide our clients with a positive experience over the phone.Your compensat
-
Bilingual Senior Manager, Assurance
4 weeks ago
Québec City, Canada BDO Full timePutting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a with a high priority on your personal and...
-
Bilingual Territory Manager
5 days ago
Québec, Quebec, Canada Bilingual Source Full timeTitre du poste : Représentant des ventes externes (Agriculture) Relève de : Directeur des ventes Sous la direction du Directeur des ventes, le représentant des ventes externes sera principalement responsable de communiquer avec les clients en personne et par téléphone/courriel, de déterminer leurs besoins, de saisir leurs devis et de gérer les...
-
Account Representative, Client Relations
1 month ago
Quebec City, Canada CMHC Full timeJob Requisition ID: 10101 Position Status: Temporary Full Time Position Type: Remote Office Location: Quebec (QC) Travel Requirement: Frequent Language Designation: French Essential Language Skill Levels (Read/Write/Speak): ZZZ Salary: Our salaries generally range from $ 70354.2 to $ 87942.74 and are based...
-
Account Representative, Client Relations
3 weeks ago
Quebec City, Canada CMHC Full timeJob Requisition ID: 10101 Position Status: Temporary Full Time Position Type: Remote Office Location: Quebec (QC) Travel Requirement: Frequent Language Designation: French Essential Language Skill Levels (Read/Write/Speak): ZZZ Salary: Our salaries generally range from $ 70354.2 to $ 87942.74 and are based...
-
Bilingual Direct Sales Representative
5 days ago
Québec, Quebec, Canada Lifeline of Canada Full timeConnect America and our family of brands, including Lifeline Canada, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years.This position of Bilingual Direct Sales Representative will be an integral role within our Lifeline Canada business. Since 1974, more than 700,000 Canadian subscribers...
-
Account Representative, Client Relations
3 weeks ago
Quebec City, Canada CMHC - SCHL Full timeJob Requisition ID: 10101 Position Status: Temporary Full Time Position Type: Remote Office Location: Quebec (QC)Travel Requirement: Frequent Language Designation: French Essential Language Skill Levels (Read/Write/Speak): ZZZ Salary: Our salaries generally range from $ 70354.2 to $ 87942.74 and are based on qualifications and...