Client Services Support Technician

2 months ago


Kelowna, Canada SKYTRAC Full time

SKYTRAC Systems Ltd. is hiring a full-time Client Services Support Technician.

Job Duties:

The successful applicant will perform the following duties:

  • Deliver exceptional end to end technical support and assistance to clients by leveraging in-depth product knowledge and trouble shooting expertise;
  • Offer hardware and software advice to clients using Latitude/SKYTRAC products worldwide;
  • Utilize product knowledge to address a wide range of inquiries related to product functionality, usage, and troubleshooting;
  • Diagnose and analyze root cause of technical issues for Satcom products reported by clients. Offer effective solutions or workarounds to resolve problems;
  • Maintain (and consult) internal and external technical documentation including User Guides/Technical Manuals; and
  • Contribute to the creation and updating of knowledge base articles, FAQs, and troubleshooting guides.

Skills Requirements

  • Completion of a college program in computer science, computer programming, network administration, or similar;
  • Several years' experience providing end to end technical client support with satcom products;
  • Experience working with SVN, Hubspot, Confluence/JIRA, Sharepoint and MS Nav;
  • Familiarity with aircraft wiring diagrams and Iridium satellite technology;
  • Ability to communicate in English (oral and written); and
  • Experience working with aviation clients' and AME's preferred.

Location of Work and Business Address

The position is based out of 1631 Dickson Avenue #210, Kelowna, British Columbia, V1Y 0B5, which is also our business address.

Wages

  • $65,000 per annum

Terms of Employment

  • 40 hours per week, permanent


  • Kelowna, British Columbia, Canada STRIVE Support Services Full time

    Job Title: Community Support SpecialistWe are seeking a compassionate and skilled Community Support Specialist to join our team at STRIVE Support Services.Job Summary:The Community Support Specialist will provide support and services to individuals in need, promoting independence and well-being. This is a permanent position, working 35 hours per...


  • Kelowna, Canada City of Kelowna Full time

    **Posting Number** - CK52990P **Position Title** - Computer Support Technician - Police Services **No. of Staff Required** - 1 **Position Type** - FT **If Term position, enter length of Term in months** **Position Groups** - CUPE Civic **Division** - Corporate & Protective Services (DV139) **Department** - Community Safety (DP115) **Branch** - Police...


  • Kelowna, Canada CARO Analytical Services Full time

    **CARO Analytical Services** is an employee-owned environmental and food laboratory that provides professional analytical testing services to public and private clients throughout Western Canada. Whether supporting a client cleaning up a contaminated site, providing water quality data to ensure Canadians have access to clean water, or supporting the...

  • Laboratory Technician

    6 months ago


    Kelowna, Canada CARO Analytical Services Full time

    **CARO Analytical Services **is an employee-owned environmental and food laboratory that provides professional analytical testing services to public and private clients throughout Western Canada. Whether supporting a client cleaning up a contaminated site, providing water quality data to ensure Canadians have access to clean water, or supporting the...

  • Irrigation Technician

    5 months ago


    Kelowna, Canada Worx Services Full time

    Worx Services IS NOW HIRING IRRIGATION TECHNICIANS! **Requirements**: - Licensed Irrigation Technician - Minimum of 1 year working in the Irrigation industry - Experience with out door plumbing, electrical, fittings and technical know-how - Knowledge of irrigation products, specialized tools, troubleshooting and repair - Knowledge of commercial and...

  • IT Support

    6 months ago


    Kelowna, Canada Tranq Sleep Care Full time

    **IT support technician (On-site)** Our growing company is looking for an onsite IT support/service technician in Kelowna HQ. If you are looking for an exciting place to work, please take a look at the list of qualifications below. - **Responsibilities for IT support technician**_ - Set up, maintain, and troubleshoot computer systems and networks for...

  • Electrical Technician

    5 months ago


    Kelowna, Canada Creative Door Services Full time

    Creative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have over 50 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated...

  • Electrical Technician

    6 months ago


    Kelowna, Canada Creative Door Services Full time

    Creative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have over 50 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated...


  • Kelowna, British Columbia, Canada STRIVE Support Services Full time

    Are you passionate about supporting individuals in need and fostering positive change within your community? At STRIVE Support Services, we are seeking a highly skilled Community Worker to join our team.About the RoleWe offer a competitive salary of $45,000 per year, commensurate with experience. The successful candidate will be responsible for delivering...


  • Kelowna, British Columbia, Canada STRIVE Support Services Full time

    About STRIVE Support ServicesWe are a leading provider of community-based support services, dedicated to making a positive impact in the lives of individuals and families.Job SummaryWe are seeking a highly motivated Community Outreach Coordinator to join our team. In this role, you will be responsible for developing and implementing community outreach...

  • Service Technician

    4 months ago


    Kelowna, Canada AutoCanada Full time

    AutoCanada , the largest publicly-traded automotive group in Canada, is NOW HIRING an experienced Automotive Red Seal Journeyman Technician to work at Okanagan Dodge ! This is your opportunity to get your foot in the door with an automotive group that believes in growing our talent, connecting with the communities that we serve, and building a brand...


  • Kelowna, Canada Motion LP Full time

    **Consider joining us as a Client Care Coordinator if**: You have worked in a call center, customer service, or office environment, responding to competing demands and prioritizing tasks. You have high attention to detail, strong organizational skills, and a willingness to help wherever and whenever you are needed. You can foster relationships with...

  • community worker

    2 months ago


    Kelowna, Canada STRIVE Support Services Full time

    Work Term: PermanentWork Language: EnglishHours: 35 hours per weekEducation: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: 1 to less than 7 monthsWork settingGroup homeWork in employer's/client's homeVarious locationsTasksPrepare reports or case historiesAppraise clients' needs or eligibility for...

  • community worker

    2 months ago


    Kelowna, Canada STRIVE Support Services Full time

    Durée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 35 hours per weekEducation: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsWork settingGroup homeWork in employer's/client's homeVarious locationsTasksPrepare reports or case historiesAppraise clients' needs or...


  • Kelowna, Canada Okanagan College Full time

    Competition Details Position Information Position Number P00258 Position Title IT Customer Service Technician (On-Call) Division/Portfolio IT Services Department/Program Software & Support Services Location Kelowna Other Flexible Work Options Your Opportunity Under the limited supervision of the Manager, IT Client Services, the IT Customer Service...


  • Kelowna, Canada Mountain Home Services Ltd. Full time

    Company Overview: Mountain Home Services is a family owned and operated company focused on employee’s growth with the belief that your growth fuels our growth. We also believe that if we find team members that represent the same key attributes that we will be able to grow with a team that all works well together! Those attributes we hold dear include a...


  • Kelowna, British Columbia, Canada SKYTRAC Systems Ltd Full time

    We are seeking a Client Support Associate to join our team at SKYTRAC Systems Ltd. As a key member of our support team, you will provide top-notch assistance to our clients, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesProvide exceptional customer service via phone, email, and chatTroubleshoot and resolve technical...


  • Kelowna, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000

    Nail Care Technician Job DescriptionWe are seeking a skilled Nail Care Technician to provide professional manicures, pedicures, and nail enhancements at our beauty salon in Kelowna, Canada.Key Responsibilities:Deliver exceptional nail care services, including gel and acrylic applications, to meet client expectations.Maintain a clean and sanitized workspace,...

  • Alarm Technician

    5 months ago


    Kelowna, Canada Best Security Inc Full time

    Job Overview: We are seeking a skilled Alarm Technician to join our team. As an Alarm Technician, you will be responsible for installing, maintaining, and repairing alarm systems for residential and commercial clients. This is a hands-on position that requires technical expertise and attention to detail. **Responsibilities**: - Install and configure alarm...


  • Kelowna, Canada Creative Door Services Full time

    Creative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have over 50 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated...