Team Lead, Partner Support

4 months ago

Pickering, Canada goeasy Ltd. Full time

If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you Certified as a Great Place to Work®, recognized as Canada’s Most Admired Corporate Cultures , the GTA's Top 100 Employers , one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces - we want the best and brightest to join our team

Reporting to the Manager, Partner Support, we are looking for an ambitious and driven  Team Lead of Partner Support . The Team Lead will be accountable for driving individual and team results through performance management and continuous development of each team member’ knowledge base and skill set. The Team Lead will help ensure that the organization’s vision and values are at the core of the Partner Support team’s business practices.

Responsibilities:

Assist the Manager, Partner Support with day-to-day operations, and distribution of workload to the Partner Support team Review individual staff performance through weekly scorecards, identifying training opportunities, and delivering required coaching Create a healthy and motivating work environment and atmosphere Monitor team performance and report on metrics Conduct quality assurance on the team’s administrative tasks and phone calls Providing hands-on direction for all activities and projects Handle customer and/or partner escalations in a timely manner Maximizing productivity by adjusting available staff members to the appropriate shift, task and/or project Support with conducting training of team members to maximize their potential

Requirements:

At least 2 years’ experience in a call center environment is required Excellent communication and interpersonal skills with an ability to deliver constructive feedback that inspires engagement and improved performance Strong organizational skills to give the team direction Previous training experience would be an asset Bilingual in French is an asset but not a requirement

Additional Requirements for Internal Candidates:

Must have been in your current role for at least 6 months Have the endorsement/support of your current manager In good standing - no HR issues/warnings, not on a PIP

Schedule:  Operational Hours are Monday - Friday to 9:00AM to 9:00PM, and Saturday 9:00 - 5:00 PM

About Us:

We are a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial and LendCare. We offer a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to merchants in the powersports, automotive, retail, home improvement, and health sectors.

LendCare Capital Inc. , a wholly-owned subsidiary of goeasy Ltd., is a Canadian point-of-sale consumer finance and technology company, which enables over 10,000 businesses to increase their revenue by providing full credit spectrum financing at the point-of-sale. For over a decade, LendCare has cleared a path to providing fast, reliable, and affordable financing options for the powersports, automotive, retail, home improvement, and health sectors, while processing over $10 billion in loan applications to date. With a dedicated team of finance experts and well-established partnerships with merchants, dealerships, and brokers, LendCare bridges the gap between credit score and customers living their best life.

Why join us:

Diversity, Inclusion, and Equal Opportunity Employment"

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. 

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

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