Claim Specialist/Senior Claim Specialist, Property Digital Adjusting

4 months ago

Toronto, Canada CHUBB Full time

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. 

Key Objective: 

To investigate, assess, reserve, and resolve Property Claims over the telephone while adhering to all Claims Service Standards utilizing digital technologies.

Major Responsibilities:

Provide first-in-class service while utilizing digital technology determine the nature of loss, coverage provided, and scope of damage. Promptly and properly document all developments in the claim file. Make use of video collaboration and other digital tools to virtually inspect claims and compose damage estimates in CoreLogic. When warranted, engage independent adjusters for additional support and coordinate their work on assigned claims. Maintain open to closed inventory ratio of 1:1 or better.  Proactively manage claims by maintaining an active diary.  Exercise good judgment. Establish accurate and timely reserves. Negotiate timely settlement of claims within delegated authority while considering cause of loss, quantum, and coverage available. Communicate effectively with various internal and external various stakeholders (. Underwriters, Brokers).  Identify subrogation and salvage opportunities.  Recognize and investigate claims which exhibit suspicious loss indicators. Effectively control the use, work product, and expenses of outside vendors as required.  Embrace digital technologies including virtual inspections and automated processes. Support Property Team nationally, including assisting with CAT Duty during major industry events.  Adhere to Chubb Claim Handling Best Practice guidelines.  University degree and/or equivalent insurance-related education and experience.  Experience working in CoreLogic or other digital estimating platforms is an asset. Excellent written and verbal communication skills. Minimum of 5 years of experience handling property claims or equivalent experience. Strong customer service and negotiation skills, with the ability to think creatively and make decisions.  Excellent time management and organizational abilities with the ability to prioritize tasks. Flexibility to support the Western Region time zone would be a significant asset. Good knowledge of insurance business, policies, and legal requirements and regulations.  Ability to work independently and collaboratively in a team. Ability to initiate positive change when necessary. CIP designation or a willingness to take CIP courses through the Insurance Institute an asset. Bilingual in English and French an asset. 

At Chubb we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, Chubb will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.

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