Healthcare Services Manager

2 weeks ago

Kelowna, British Columbia, Canada Dynacare Full time
Job Summary

We are seeking an experienced Healthcare Services Manager to join our team in South Okanagan, British Columbia. This is a full-time contract until September 2025 position that offers a competitive salary and opportunities for professional growth.

Company Overview

Dynacare is a leading provider of health and wellness solutions in Canada. We are committed to delivering exceptional care and services to our clients, and we are looking for talented individuals like you to help us achieve this goal.

About the Role

The successful candidate will be responsible for managing the day-to-day operations of our healthcare services location(s). This includes monitoring workflows, coaching staff, and ensuring high-quality client services. You will also be required to perform lab assistant duties and functions as needed.

Responsibilities
  • Manage location(s) day-to-day operations and communicate with Regional Manager, Health Services on escalated issues or concerns.
  • Recommend changes to maintain high productivity levels in conjunction with the leadership of the Regional Manager, Health Services.
  • Create a positive working environment by listening to and soliciting employee feedback.
  • Provide input to the reporting manager on employee development and evaluation.
  • Utilize wait time measurements and technology to make recommendations to reduce patient wait-times and bottle-necks.
  • Provide customer and patient-centric care while demonstrating Dynacare's core values of Compassion, Ingenuity, Accountability, Collaboration, and Customer Focus.
  • Ensure prompt and courteous customer service to all internal and external clients.
  • Provide guidance and report to Regional Manager, Health Services on any investigations, documentation, and implementation of preventative measures for workplace accidents, injuries, and hazards.
  • Ensure locations are always audit and inspection ready.
  • Coach team members on quality-related errors to meet operational targets.
  • Contribute to Dynacare's learning and knowledge-based culture by sharing responsibility for training and skill development of new team members as requested.
Requirements
  • Sound knowledge of MOH guidelines.
  • Working knowledge of laboratory best practices and competent in all collection techniques.
  • Excellent command of English (and/or French where applicable).
  • 3-5 years related experience working in a laboratory environment.
  • Proficient with GD-related software applications (including Omnitech, Open KM, and Outlook).
  • Proficient in MS Office, excellent computer, and keyboarding skills.
  • Lean Six Sigma/Change Management training (preferred).
  • Ability to lead by example with a positive attitude and respectful of others.
  • Demonstrated leadership skills.
  • Continuous improvement mindset, bringing forward recommendations, collecting data, and implementing solutions.
Compensation

This is a salaried position starting at $27.00 per hour. We offer a comprehensive benefits package, including health and wellness benefits, retirement savings, and employee stock purchase program.

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